At a Glance
- Tasks: Engage customers to enhance loyalty and upgrade their home security systems.
- Company: Join a leading company in customer retention with a focus on innovation.
- Benefits: Competitive salary, achievable bonuses, generous leave, and exclusive discounts.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make a real difference by helping customers see the value in their security systems.
- Qualifications: Passion for customer service, strong communication skills, and data analysis abilities.
The predicted salary is between 25000 - 32000 £ per year.
Join Us as a Customer Retentions Advisor! Manchester – Tyco Park | Full-Time
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Lucrative Bonus: Very achievable target based bonus scheme
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free car parking onsite
What you will do:
As the Customer Loyalty Advisor you will focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product. You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.
How you will do it:
- Deliver a retention rate of 65% a month based on saving our customers from leaving us.
- Retain customers using conversational skills so we don’t offer high discounts just to retain.
- Help customers see value for money in the product.
- Deliver an upgrade target every month and utilize the skills trained to upgrade our customer to the best system available.
What we look for:
Must-Haves:
- Passion for customer advocacy and team development.
- High level of customer service experience.
- Strong negotiation and communication skills.
- Ability to analyze data and translate insights into actionable strategies.
Nice-To-Haves:
- Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
- Experience with CRM systems and telesales performance tools.
Inside Sales Advisor in Manchester employer: Johnson Controls, Inc.
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Manchester that fosters personal and professional growth. With competitive salaries, generous leave policies, and extensive career development opportunities, we empower our Inside Sales Advisors to thrive while enjoying exclusive discounts and a supportive environment that values customer advocacy and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your conversational skills! Role-play with a friend or in front of a mirror. Focus on how to engage customers and highlight the value of the product without resorting to discounts.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you understand how you can contribute to customer retention and satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our team directly.
We think you need these skills to ace Inside Sales Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements that show your passion for customer advocacy.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Inside Sales Advisor role. Share specific examples of how you've successfully retained customers or improved customer satisfaction in the past.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your application is clear and engaging. Use a friendly tone and make it easy for us to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the company and its products inside out. Familiarise yourself with their home security systems and how they provide value to customers. This will help you answer questions confidently and show your passion for customer advocacy.
✨Show Off Your Skills
Prepare examples of how you've successfully retained customers in the past. Think about specific situations where your negotiation and communication skills made a difference. This will demonstrate your ability to deliver on the retention rate they’re looking for.
✨Practice Conversational Techniques
Since the role focuses on having valuable conversations, practice your conversational skills. Role-play with a friend or family member to get comfortable discussing how to help customers see the long-term value of their systems without resorting to discounts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their customer retention strategies or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
