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- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Competitive salary, performance bonuses, generous leave, and comprehensive benefits.
- Other info: Enjoy career growth opportunities and a casual dress code on Fridays.
- Why this job: Make a real difference by helping customers stay safe and secure every day.
- Qualifications: Passion for problem-solving and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it:
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For:
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills:
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Support Technician in Manchester employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician in Manchester
✨Tip Number 1
Get to know the company! Research Johnson Controls and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit right in with their vision.
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting techniques and be ready to discuss your problem-solving experiences. This will help you shine during interviews and demonstrate your expertise.
✨Tip Number 3
Show off your communication skills! Since you'll be conveying technical info to non-tech folks, practice explaining complex concepts in simple terms. This will make you stand out as a candidate who can connect with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Johnson Controls. Don’t miss out!
We think you need these skills to ace Customer Support Technician in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any technical problem-solving experience and customer service roles you've had, as these are key for us at Johnson Controls.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've solved problems or provided excellent customer service in the past. We love hearing your story!
Show Off Your Communication Skills: Since you'll be conveying technical information to non-technical customers, make sure your application showcases your communication skills. Use clear and concise language to demonstrate your ability to explain complex concepts simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Tech
Brush up on your technical knowledge related to security systems. Familiarise yourself with common alarm faults and troubleshooting techniques, as well as the software used in the role. This will help you answer technical questions confidently.
✨Showcase Your Communication Skills
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. Use examples from past experiences where you've successfully communicated with customers or colleagues.
✨Demonstrate Problem-Solving Ability
Prepare to discuss specific instances where you've solved problems under pressure. Think of examples that highlight your analytical skills and how you approach troubleshooting, especially in a customer service context.
✨Emphasise Customer Service Experience
Highlight your background in customer service during the interview. Share stories that illustrate your ability to handle challenging situations and maintain a positive attitude, as this is crucial for the role.