At a Glance
- Tasks: Engage customers to enhance satisfaction and reduce churn through meaningful conversations.
- Company: Join Johnson Controls, a leader in home security solutions.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and career development.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Strong customer service and negotiation skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Johnson Controls, Inc. is seeking a Customer Retentions Advisor in Manchester. This full-time role focuses on retaining customers while ensuring they see value in their home security systems. You will be responsible for engaging customers through meaningful conversations to reduce churn and enhance satisfaction, meeting set performance targets.
Applicants should possess strong customer service and negotiation skills. The company offers a competitive salary, lucrative bonuses, and comprehensive benefits including generous leave and career development opportunities.
Customer Loyalty & Upsell Advisor in Manchester employer: Johnson Controls, Inc.
Johnson Controls, Inc. is an excellent employer for those seeking a rewarding career in customer service within the vibrant city of Manchester. With a strong focus on employee growth, the company provides comprehensive benefits, including generous leave and lucrative bonuses, fostering a supportive work culture that values meaningful engagement with customers. Join us to be part of a team that not only prioritises customer satisfaction but also invests in your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Loyalty & Upsell Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls, Inc. and their customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your negotiation skills! Since this role involves upselling, try role-playing scenarios with friends or family. The more comfortable you are with these conversations, the better you'll perform when it counts.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've successfully retained customers or resolved issues. We want to hear those stories that highlight your skills and how you can bring value to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Loyalty & Upsell Advisor in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers in the past and what strategies you've used to keep them happy and satisfied.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Loyalty & Upsell Advisor. We love seeing candidates who understand our mission and can articulate how they fit into it.
Be Specific About Your Achievements:When detailing your previous roles, be specific about your achievements. Use numbers and examples to show how you’ve successfully reduced churn or improved customer satisfaction. We appreciate concrete evidence of your skills!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Before the interview, make sure you understand Johnson Controls and their home security systems. Familiarise yourself with their products and services, as well as any recent news or developments. This will help you engage in meaningful conversations and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully retained customers or resolved issues. Highlight your negotiation skills and how you've turned a negative situation into a positive outcome. This will demonstrate your ability to enhance customer satisfaction, which is key for this role.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication. Engaging in a two-way conversation can set you apart from other candidates.
✨Be Ready to Discuss Performance Targets
Since the role involves meeting performance targets, be prepared to discuss how you've achieved similar goals in the past. Share specific metrics or outcomes that showcase your ability to drive results and retain customers effectively.
