At a Glance
- Tasks: Design scalable cloud contact centre solutions using voice, digital, and AI channels.
- Company: Join Johnson Controls, a leader in innovative technology solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a team that values innovation and impact.
- Why this job: Shape the future of customer experience in a dynamic and collaborative environment.
- Qualifications: Experience in contact centre architecture and familiarity with cloud platforms like NICE and Amazon Connect.
The predicted salary is between 60000 - 90000 £ per year.
Johnson Controls, Inc. is seeking a Solutions Architect in Manchester to shape and evolve their global cloud contact center ecosystem. This key role involves designing scalable solutions across voice, digital, and AI-driven channels, while collaborating closely with other stakeholders.
With a proven track record in contact center solution architecture, the ideal candidate will have hands-on experience with cloud platforms like NICE and Amazon Connect. This position offers an exciting opportunity to improve customer experience and operational performance within a dynamic environment.
Cloud CCaaS Architect for AI & Omnichannel in Manchester employer: Johnson Controls, Inc.
At Johnson Controls, Inc., we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the heart of Manchester. Our dynamic work culture encourages professional growth through continuous learning opportunities and hands-on experience with cutting-edge technologies, making it an ideal environment for those passionate about shaping the future of cloud contact centre solutions. Join us to be part of a team that values your contributions and is dedicated to enhancing customer experiences globally.
