At a Glance
- Tasks: Support business customers with services like alarms and CCTV while ensuring top-notch interactions.
- Company: Join Johnson Controls, a leader in security and safety solutions.
- Benefits: Competitive pay, career development, and a supportive team environment.
- Other info: Opportunity to grow in a fast-paced, innovative company.
- Why this job: Make a difference by enhancing customer experiences in a dynamic industry.
- Qualifications: Strong customer service skills and experience with CRM systems required.
The predicted salary is between 30000 - 40000 £ per year.
Johnson Controls, Inc. is seeking a B2B Quality & Customer Care Advisor in Manchester to provide support for business customers on services like intruder alarms, fire detection, and CCTV. The role focuses on ensuring high-quality customer interactions while managing inquiries and driving service improvement.
Key responsibilities include:
- Handling customer inquiries
- Building strong relationships
- Monitoring quality
- Working with teams to resolve issues
Ideal candidates will possess strong customer service skills, attention to detail, and experience with CRM systems.
B2B Customer Experience & Quality Advisor - Manchester employer: Johnson Controls, Inc.
At Johnson Controls, Inc., we pride ourselves on fostering a dynamic work environment in Manchester that prioritises employee growth and development. Our commitment to quality customer care is matched by our dedication to our team, offering comprehensive training, career advancement opportunities, and a collaborative culture that values every voice. Join us to be part of a company that not only supports your professional journey but also encourages meaningful contributions to the safety and security of our communities.
StudySmarter Expert Advice🤫
We think this is how you could land B2B Customer Experience & Quality Advisor - Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Johnson Controls and understand their services like intruder alarms and fire detection. Show them you know your stuff and are genuinely interested in improving customer experiences.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a B2B Customer Experience Advisor. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace B2B Customer Experience & Quality Advisor - Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the B2B Customer Experience & Quality Advisor role. Highlight your customer service skills and any experience with CRM systems, as these are key for us at Johnson Controls.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've handled customer inquiries and improved service quality in the past.
Showcase Your Attention to Detail:In this role, attention to detail is crucial. Use your application to demonstrate how you've successfully monitored quality and resolved issues in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Make sure you understand the services Johnson Controls offers, especially around intruder alarms, fire detection, and CCTV. Brush up on your knowledge of these systems so you can confidently discuss how they impact customer experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your fit for the role.
✨Familiarise Yourself with CRM Systems
Since the role requires experience with CRM systems, make sure you’re comfortable discussing any relevant software you’ve used. If you can, mention how you’ve leveraged these tools to enhance customer interactions or streamline processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to quality and customer care. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
