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For Companies At a Glance
- Tasks: Manage customer inquiries and complaints while ensuring high satisfaction levels.
- Company: Join a global technology leader in the fire and security sector.
- Benefits: Starting salary of £15,600, 25 days holiday plus bank holidays, and training opportunities.
- Why this job: Kickstart your career in customer experience with hands-on training and support.
- Qualifications: GCSEs in English and Maths; passion for exceptional customer experiences.
- Other info: Office-based role with a focus on B2B interactions and career growth.
The predicted salary is between 1300 - 1500 £ per month.
A global technology leader is seeking an Apprentice Customer Experience Advisor in Manchester. This office-based position offers training in customer support, focusing on B2B interactions.
Key responsibilities include managing customer inquiries and complaints while ensuring high satisfaction levels.
Successful candidates will possess GCSEs in English and Maths and a passion for creating exceptional customer experiences.
The role offers a starting salary of £15,600, training opportunities, and various benefits, including 25 days holiday plus bank holidays.
Apprentice CX Advisor — Fire & Security Tech (Manchester) employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice CX Advisor — Fire & Security Tech (Manchester)
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your passion for customer experience and how you can contribute to their success.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Apprentice CX Advisor — Fire & Security Tech (Manchester)
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for customer experience! Share any relevant experiences or examples that highlight your passion for helping others and creating exceptional interactions.
Tailor Your CV: Make sure your CV is tailored to the role of Apprentice CX Advisor. Highlight your GCSEs in English and Maths, and any skills or experiences that relate to B2B customer support. We want to see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Customer Experience Basics
Brush up on the fundamentals of customer experience, especially in a B2B context. Understand what makes a great customer interaction and be ready to share your thoughts on how to handle inquiries and complaints effectively.
✨Show Your Passion
Let your enthusiasm for creating exceptional customer experiences shine through. Be prepared to discuss why you’re interested in this role and how you can contribute to high satisfaction levels for customers.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Think about how you would respond to a dissatisfied customer or how you would prioritise multiple inquiries. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured in the role. This shows your interest in the position and helps you understand if it’s the right fit for you.
