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- Tasks: Lead operational excellence for EMEA Systems, driving process improvements and strategic initiatives.
- Company: Join a dynamic company focused on innovation and operational efficiency.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Opportunity to work with diverse teams and drive continuous improvement across the region.
- Why this job: Make a significant impact on business growth and customer satisfaction in a leadership role.
- Qualifications: 10+ years in operations management, Six Sigma/Lean certified, strong project management skills.
The predicted salary is between 80000 - 120000 £ per year.
This role is to own & drive the operational excellence for EMEA Systems business to define, develop & deploy the standards and capabilities to support and enable business vision, growth strategy, and market needs.
Work and partner with the Region/Country/Domain Systems Leader to drive flawless end-to-end operations in Systems business by developing roadmap, providing support and managing process improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins Expansion, Cash Improvement, Service Linkage, risk management and project management capability.
Act as business champion, subject matter expert, and escalation point to provide support to Systems operations team to drive and maximize the adoption and effectiveness of standard processes and tools with change management.
How you will do it
- Lead Systems Operations Excellence for the region to achieve operational and functional excellence with enhanced Business Productivity and Customer Experience & Satisfaction through standardization/simplification of tools, reports, processes, and operating procedures.
- Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations in short, mid and long terms.
- Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) function.
- Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place.
- Develop and drive a continuous improvement culture within operational delivery teams, focus on installation to drive safety, quality, cost and delivery.
- Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks identified and appropriate mitigation actions are in place reduce/offset risk.
- Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives.
- Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance.
- Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are dissemination across the region; ensuring that best practice is exercised.
- Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.
- Support and drive the development and usage of ‘self‑serve data analytics’ and process automation.
- Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.
- Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment.
- Own Systems operational and financial metrics.
What we look for
- Minimum of 10 years’ experience in a leadership or operations management role ideally in a construction.
- Six Sigma / Lean certified.
- Strong Project management skills.
- Change management experience in a dynamic environment.
- Able to work effectively in a matrix organization structure.
- Strong leadership and influencing skills.
- Experience of managing/working with a wide variety of stakeholders.
- Excellent communication and interpersonal skills, both internally and dealing with stakeholders.
- Performance driven with strong performance management to drive continuous improvement, taking the initiative and resolving problems.
- An ability to influence and gain credibility quickly across a diverse business.
- Ability to work across and progress multiple projects/initiatives simultaneously.
- Good analytical, process driven and problem solving skills, using data to find issues and solutions.
- Efficiency in managing priorities and adapting quickly to change.
- Exceptional oral and written communication skills.
- Demonstrated Customer Service mindset.
Additional
- Build a Performance Culture
- Building Effective Leaders
- Empowering the Organization
- Coaching and Developing Talent
- Energizing the Organization
- Customer Focus
- Inspiring Bottom‑Up Innovation
- Drive Operational Improvements
- Digital Leadership
- Driving Execution and Results
- Driving Buy‑In
- Leading Change
- Create Growth Platforms
- Entrepreneurship
- Financial Savvy
- Business Savvy
- Operational Decision Making
- Global Savvy
- Establishing Strategic Clarity
- Cultivating Networks and Partnerships
Director, Systems Operational Excellence, EMEA in London employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Systems Operational Excellence, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in operational excellence. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates. Let’s get you on board!
We think you need these skills to ace Director, Systems Operational Excellence, EMEA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs for the Director, Systems Operational Excellence role.
Showcase Your Achievements: Highlight your past successes in operational excellence and project management. Use concrete examples that demonstrate your ability to drive improvements and achieve results, as this is key for us in this role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key messages stand out. This will help us quickly see your potential fit for the position.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application reaches us promptly and allows you to easily track its progress. Plus, it’s super simple!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Make sure you thoroughly understand the operational excellence principles, especially in a systems context. Brush up on Six Sigma and Lean methodologies, as well as any relevant project management frameworks. Being able to discuss these concepts confidently will show that you're not just familiar with the terms but can apply them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams through change management or process improvements in previous roles. Highlight your ability to influence stakeholders and drive performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Understand the Business Landscape
Research the company’s current market position and challenges within the EMEA region. Be ready to discuss how you can contribute to their growth strategy and operational goals. This shows that you’re not only interested in the role but also invested in the company's success.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to risk management, process standardisation, or stakeholder engagement. Think about past experiences where you successfully navigated similar challenges and be prepared to share those stories. This will demonstrate your problem-solving skills and strategic thinking.