At a Glance
- Tasks: Install security systems and provide top-notch customer service to residential clients.
- Company: Join ADT, a trusted name in home security across the UK.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and uniform.
- Other info: Great opportunity for personal development and building customer relationships.
- Why this job: Kickstart your career in the booming security industry with full training provided.
- Qualifications: Must have a full UK manual driver’s license and practical skills with tools.
The predicted salary is between 25000 - 30000 £ per year.
Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high class customer experience by providing a high standard of customer service.
- Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Able to undertake other reasonable duties as requested by line manager.
What we look for
Essential
- Full UK manual driver’s license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in London employer: Johnson Controls, Inc.
At ADT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development through comprehensive training and certification programmes. As a Customer Solutions Technician, you will enjoy competitive salaries, a company van, and tools, all while contributing to a trusted brand that safeguards homes across the UK. Join us to embark on a rewarding career in the security industry, where your growth and success are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician in London
✨Tip Number 1
Get to know the company! Research ADT and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission. This will make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your installation skills! If you have any experience with security systems or similar tech, brush up on those skills. Even if you’re new to the field, showing enthusiasm and a willingness to learn can go a long way in impressing potential employers.
✨Tip Number 3
Network like a pro! Connect with current or former employees of ADT on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Personal connections can often lead to job opportunities that aren’t advertised.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence can make a big difference!
We think you need these skills to ace Customer Solutions Technician in London
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that connect you to the role of a Customer Solutions Technician.
Highlight Your Practical Skills:Make sure to mention any hands-on experience you have with tools or installations. We love seeing candidates who can demonstrate their ability to work with hand and power tools, so don’t hold back!
Emphasise Customer Service Skills:Since delivering a high-class customer experience is key, include examples of how you've gone the extra mile for customers in the past. This will show us that you understand the importance of building relationships and exceeding expectations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Familiarise yourself with the security products you'll be working with, like intruder alarms and CCTV systems. Being able to discuss these technologies confidently will show your enthusiasm and readiness for the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering a top-notch customer experience, think of examples from your past where you've gone the extra mile for a customer. Be ready to share these stories during the interview to highlight your relationship-building skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in previous roles. This could involve technical issues or customer complaints. Showing that you can think on your feet and find solutions will impress the interviewers.
✨Be Yourself and Stay Positive
The company values reliability and trustworthiness, so let your personality shine through. Be genuine in your responses and maintain a positive attitude throughout the interview. This will help you connect with the interviewers and leave a lasting impression.
