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- Tasks: Manage key retail accounts and drive sustainable revenue growth in electronic security.
- Company: Join a global leader in retail technology with a collaborative culture.
- Benefits: Competitive salary, commission plan, hybrid working, and 25 days’ holiday.
- Other info: Excellent career development opportunities in a dynamic environment.
- Why this job: Build strong relationships and make a real impact in the retail sector.
- Qualifications: 2-3 years in sales or account management, strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
As a Key Account Manager within the Sensormatic Solutions part of our business, you will own and grow a portfolio of strategic retail customers across the UK. Acting as a trusted partner, you will manage the full customer lifecycle with a strong focus on nurturing existing relationships, identifying upsell and cross‑sell opportunities, and driving long‑term retention and value. You will play a key role in delivering sustainable revenue growth within the retail loss prevention and electronic security space.
You will build strong, long‑term relationships with key customer stakeholders, consultants, and systems integrators, developing a deep understanding of their operational challenges and commercial objectives. Working closely with technical, pre‑sales, and delivery teams, you will design and present tailored security solutions aligned to customer needs. You will manage account plans, sales forecasts, and pipelines using CRM tools, monitor market and competitor trends, and represent the business at client meetings, industry events, and within our Retail Experience Centre (REC). This is a hybrid role, with an office base in Solihull and an expectation to attend the office for sales meetings every Thursday.
What We Offer:
- Competitive salary and commission plan
- Functional company car
- 25 days’ holiday plus bank holidays
- Hybrid working
- Pension plan with up to 7% employer match
- Life assurance, employee assistance programme, and referral scheme
- Exclusive discounts, including cycle‑to‑work and Johnson Controls products
- Excellent opportunities for career development and progression
- A collaborative and innovative working environment
- The opportunity to work with a global leader in retail technology
What We Are Looking For:
You will have 2–3 years’ experience in a sales or account management role, ideally within the electronic security industry or a related technology environment. You are commercially minded, customer‑centric, and confident managing multiple accounts on a UK‑wide basis. Strong communication, negotiation, and presentation skills are essential, along with the ability to work autonomously and think strategically. Experience within the retail sector is beneficial but not essential. Familiarity with CRM systems and supporting enterprise or multi‑site customers is highly desirable.
Key Account Manager employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and engage on platforms like LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Research your potential employers thoroughly. Understand their products, culture, and challenges they face in the retail sector. This knowledge will help you tailor your conversations and show them you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with their needs. Highlight your successes in account management and how you’ve driven growth in previous roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in sales or account management, especially if you've worked in electronic security or retail. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Mention specific examples of how you've nurtured customer relationships and driven revenue growth in the past.
Showcase Your Communication Skills: As a Key Account Manager, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. Whether it's through your writing style or the way you present your achievements, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Customers
Before the interview, research the company’s key retail customers and their specific needs. Understanding their operational challenges and commercial objectives will help you demonstrate how you can nurture these relationships effectively.
✨Showcase Your Sales Skills
Prepare to discuss your previous experience in sales or account management. Be ready to share specific examples of how you've identified upsell and cross-sell opportunities, and how you’ve driven long-term retention and value for your clients.
✨Familiarise Yourself with CRM Tools
Since managing account plans and sales forecasts using CRM tools is crucial for this role, brush up on your knowledge of popular CRM systems. Be prepared to discuss how you’ve used these tools in past roles to manage multiple accounts effectively.
✨Engage with Technical Solutions
As a Key Account Manager, you'll need to design tailored security solutions. Familiarise yourself with the technical aspects of the products and services offered by the company, so you can confidently discuss how they align with customer needs during the interview.