At a Glance
- Tasks: Support key account customers with exceptional service via phone, email, and digital channels.
- Company: Join a friendly team at a leading company focused on customer satisfaction.
- Benefits: Competitive salary, generous leave, exclusive discounts, and career development opportunities.
- Other info: Enjoy casual Fridays and hassle-free commuting with free onsite parking.
- Why this job: Make a real impact by resolving customer issues and improving service quality.
- Qualifications: Strong communication skills and experience in fast-paced B2B environments.
The predicted salary is between 30000 - 40000 € per year.
This role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
- Manage and respond to FM enquiries across phone, email, and digital channels
- Resolve complaints and feedback at first contact or elevate appropriately
- Collaborate with internal teams to troubleshoot and resolve service issues
- Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
- Support daily routines and contribute to continuous service improvement
What We Look For
- Clear and confident communication skills
- Strong time management and multitasking abilities
- Experience in fast-paced environments and B2B customer service
- A collaborative mindset and solution-oriented approach
- Familiarity with FM operations and large corporate clients (desirable)
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
Key Account Desk Advisor employer: Johnson Controls, Inc.
As a Key Account Desk Advisor, you will thrive in a dynamic and supportive environment that prioritises exceptional customer service and employee growth. With competitive salaries, generous leave policies, and extensive career development opportunities, our company fosters a culture of collaboration and continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Desk Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences that highlight how you’ve successfully managed customer enquiries and resolved issues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Key Account Desk Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Desk Advisor role. Highlight your experience in B2B customer service and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills:Since this role involves a lot of communication, let your writing reflect your clear and confident communication style. Use straightforward language and keep it professional yet friendly—just like how we interact with our key accounts!
Demonstrate Problem-Solving Abilities:We love a solution-oriented mindset! In your application, share examples of how you've resolved complaints or service issues in the past. This will help us see how you can contribute to our goal of exceptional customer service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just like our application process!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Key Accounts
Before the interview, research the company's key accounts and their specific needs. Understanding their business will help you demonstrate how you can provide exceptional service and support to these clients.
✨Showcase Your Communication Skills
Since this role requires clear and confident communication, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you come across as approachable and professional.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved complaints or service issues in the past. Highlight your collaborative mindset and solution-oriented approach, as these are key traits for success in this position.
✨Familiarise Yourself with FM Operations
If you have experience in facilities management (FM) operations, be ready to discuss it. If not, do some quick research to understand the basics. Showing that you're proactive about learning will impress the interviewers and demonstrate your commitment to the role.
