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For Companies At a Glance
- Tasks: Plan and schedule appointments to maximise engineer productivity and customer satisfaction.
- Company: Join a leading company in the installation industry with a focus on teamwork.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts.
- Why this job: Make a real impact by optimising resources and ensuring smooth operations.
- Qualifications: Customer service experience and computer literacy required; planning experience preferred.
- Other info: Great opportunities for career growth and development await you!
The predicted salary is between 36000 - 60000 £ per year.
What you will do
The Planner / Dispatcher provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.
What we offer
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Competitive Salary: Reflecting your skills and experience.
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Generous & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
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Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
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Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
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Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
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Career Development: Extensive opportunities for growth and advancement.
How you will do it
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Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
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Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work
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Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times
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Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer
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Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
What we look for
Required
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Customer Service experience
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Computer literate
Preferred
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Scheduling / planning experience
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Industry experience
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Installation Planner employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Installation Planner role. Highlight your customer service experience and any scheduling skills you've got up your sleeve.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are keen on joining us. Plus, it makes tracking your application easier for both of us!
We think you need these skills to ace Installation Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service or scheduling experience you have, as this is key for the Installation Planner role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've maximised productivity or managed appointments in previous jobs to show us what you can bring to the team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Installation Planner. Familiarise yourself with scheduling, resource optimisation, and customer service aspects. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience where you've successfully managed schedules or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to handle real-world challenges.
✨Research the Company Culture
Get a feel for the company's values and culture by checking out their website and social media. Understanding what they stand for will help you tailor your responses and show that you’re a good fit for their team.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about their approach to scheduling or how they measure engineer productivity. It shows that you're engaged and thinking critically about how you can contribute to their success.
