Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Inspect and repair CCTV, doorbell, and alarm systems while delivering top-notch customer service.
- Company: Join ADT, a trusted name in security protecting over 210,000 UK properties.
- Benefits: Enjoy a competitive salary, bonus, pension, company van, tools, and uniform.
- Other info: Work independently or in a team, with excellent communication skills to exceed customer expectations.
- Why this job: Kickstart your career in the security industry with full paid training and growth opportunities.
- Qualifications: Must have a full UK manual driver’s licence and practical skills with tools.
The predicted salary is between 25000 - 30000 £ per year.
Customer Solutions Technicians are field based and are required to carry out routine inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the security industry. All of our technicians undergo full paid training. In addition to this you will also receive a company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back‑up batteries, replacing where necessary.
- To check correct activation of the warning sounders.
- To check that the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signalling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and Wi‑Fi cameras.
- To liaise with the service bureau in line with the company requirements and procedures.
- Accurately complete details of works on the Mobile Data Device according to work instructions and codes of practice if necessary.
What we look for
- Full UK manual driver’s licence.
- Ability to carry and climb ladders and to work at height.
- Practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work and returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self‑motivated with the ability to work alone as well as in a team.
- Excellent communication and relationship building skills, able to exceed customer expectations.
- Familiarity with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get
- Basic salary plus bonus.
- Pension.
- Company van, tools, uniform.
- Personal development.
Customer Solutions Technician in Gloucester employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician in Gloucester
✨Tip Number 1
Get to know the company! Research ADT and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your practical skills! If you have any hands-on experience with tools or technology, be ready to discuss it. Bring examples of how you've solved problems in the past, especially in a customer-facing role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the ADT team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Solutions Technician in Gloucester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you value customer service. Share any experiences where you've gone above and beyond to help someone out. We love candidates who are eager to exceed customer expectations!
Highlight Relevant Skills: Make sure to mention any practical skills you have, especially with hand and power tools. If you've worked in a similar role or have electrical experience, shout about it! We want to see how your skills align with what we do.
Be Yourself: We’re looking for reliable and trustworthy individuals, so don’t be afraid to let your personality shine through in your application. Share your motivations and why you want to join our team at ADT. Authenticity goes a long way!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Make sure you understand the basics of CCTV, video doorbells, and intruder alarm systems. Brush up on common issues and repairs, as well as the standards expected in the industry. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Off Your Skills
Be prepared to discuss your practical skills with hand and power tools. If you've got any relevant experience, whether it's from previous jobs or personal projects, make sure to highlight it. They want to see that you can handle the technical side of things confidently.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to talk about how you’ve exceeded customer expectations in the past. Share specific examples where you’ve built relationships or resolved issues effectively. This will demonstrate your ability to provide top-notch service.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. Being reliable, trustworthy, and self-motivated are essential traits for this job, so share stories that reflect these qualities. A good rapport with the interviewer can go a long way!