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- Tasks: Support accurate billing and customer satisfaction in a fast-paced environment.
- Company: Join a leading facilities management company with a focus on teamwork.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Enjoy career development opportunities and casual Fridays.
- Why this job: Make an impact by ensuring billing accuracy and improving processes.
- Qualifications: Experience with ERP systems, Excel, and strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Facilities Management Billing Advisor to support the timely and accurate processing of FM and UK Restricted Customer Dockets on Hold (DOH), ensuring billing accuracy, SLA compliance, and customer satisfaction.
What you'll do:
- Process DOH within agreed SLAs
- Review Excel-based DOH reports and assess chargeability
- Raise sales invoices and process credits and re-invoices
- Update the Customer Portal daily with completed dockets
- Manage invoice queries and resolve errors
- Support continuous improvement of DOH processes
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What we’re looking for:
- Must-Have: Experience using ERP systems and Excel
- Strong attention to detail and analytical skills
- Ability to meet deadlines in a fast-paced environment
- Positive, proactive team player
- Ability to pass National Security Vetting (CTC/SC)
Nice-to-Have:
- 2–3 years’ experience in a processing, billing, or accounts role
FM Billing Advisor employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Billing Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to billing and facilities management. Think about how your experience with ERP systems and Excel can shine through in your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace FM Billing Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP systems and Excel, as these are key for the FM Billing Advisor role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your analytical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences have prepared you for this position. Remember, we love a positive and proactive attitude!
Showcase Attention to Detail: Since this role requires strong attention to detail, consider including examples in your application that demonstrate your ability to manage billing accuracy and resolve queries effectively. We appreciate candidates who can spot errors before they become issues!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Numbers
Make sure you brush up on your Excel skills before the interview. Be ready to discuss how you've used Excel in previous roles, especially in processing or billing tasks. Highlight any specific functions or formulas you’re comfortable with that could help in managing DOH reports.
✨Showcase Your Attention to Detail
Prepare examples that demonstrate your strong attention to detail. You might want to share a story about a time when your meticulousness helped avoid a billing error or improved a process. This will show that you understand the importance of accuracy in this role.
✨Understand the SLA Landscape
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you’ve met deadlines in a fast-paced environment. Think of specific instances where you successfully managed your time to meet or exceed SLAs, as this is crucial for the Facilities Management Billing Advisor position.
✨Be a Team Player
Since the job requires a positive, proactive team player, come ready to talk about your experiences working in teams. Share how you’ve collaborated with others to resolve invoice queries or improve processes, and emphasise your willingness to support continuous improvement initiatives.