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- Tasks: Coordinate schedules and ensure smooth operations for our engineering team.
- Company: Join a leading company in the security and engineering industry.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be the key player in delivering seamless customer experiences.
- Qualifications: Strong customer service skills and organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
How you will do it:
- Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for:
Must haves:
- Strong customer service skills
- Confident using computers and quick to learn new systems
- Organised, proactive, and comfortable picking up the phone
Nice to haves:
- Experience in scheduling, planning, or coordinating workloads
- Knowledge of the security or engineering industry
Service Planner in England employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Service Planner role. Highlight your organisational skills and customer service experience.
✨Tip Number 3
Stay proactive! Follow up after interviews or networking events. A simple thank-you email can keep you top of mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Planner in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Planner role. Highlight your relevant experience in scheduling and customer service, and show us how you can keep our engineering team running smoothly.
Show Off Your Organisational Skills: In your application, give us examples of how you've successfully managed workloads or coordinated schedules in the past. We want to see that you're proactive and can juggle multiple tasks like a pro!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point—just like how we like to keep our operations running smoothly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Service Planner. Familiarise yourself with dispatching engineers, coordinating schedules, and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
During the interview, be ready to share examples of how you've successfully managed workloads or coordinated schedules in the past. Highlight any experience you have in problem-solving and keeping operations running smoothly, as this is crucial for the position.
✨Demonstrate Customer Service Savvy
Since strong customer service skills are a must-have, prepare to discuss situations where you've gone above and beyond for customers. Show that you can handle inquiries confidently and keep clients informed, which is essential for maintaining their trust.
✨Be Tech-Savvy
As the role requires using various computer systems, be prepared to talk about your experience with technology. If you've used scheduling software or similar tools before, mention it! Showing that you're quick to learn new systems will give you an edge.