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- Tasks: Lead operational excellence for EMEA Systems, driving process improvements and strategic initiatives.
- Company: Join a dynamic company focused on innovation and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Work with diverse teams and drive continuous improvement across the region.
- Why this job: Make a real impact by enhancing business productivity and customer satisfaction.
- Qualifications: 10+ years in leadership, Six Sigma/Lean certified, strong project management skills.
The predicted salary is between 90000 - 120000 £ per year.
This role is to own & drive the operational excellence for EMEA Systems business to define, develop & deploy the standards and capabilities to support and enable business vision, growth strategy, and market needs. Work and partner with the Region/Country/Domain Systems Leader to drive flawless end-to-end operations in Systems business by developing roadmap, providing support and managing process improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins Expansion, Cash Improvement, Service Linkage, risk management and project management capability.
Act as business champion, subject matter expert, and escalation point to provide support to Systems operations team to drive and maximize the adoption and effectiveness of standard processes and tools with change management.
Lead Systems Operations Excellence for the region to achieve operational and functional excellence with enhanced Business Productivity and Customer Experience & Satisfaction through standardization/simplification of tools, reports, processes, and operating procedures. Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations in short, mid and long terms.
Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) function. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place.
Develop and drive a continuous improvement culture within operational delivery teams, focus on installation to drive safety, quality, cost and delivery. Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks identified and appropriate mitigation actions are in place reduce/offset risk.
Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance.
Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are dissemination across the region; ensuring that best practice is exercised. Support tracking and management of the contingency values within the Backlog to ensure optimum utilization. Support and drive the development and usage of ‘self‑serve data analytics’ and process automation.
Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others. Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment. Own Systems operational and financial metrics.
What we look for:
- Minimum of 10 years’ experience in a leadership or operations management role ideally in a construction.
- Six Sigma / Lean certified.
- Strong Project management skills.
- Change management experience in a dynamic environment.
- Able to work effectively in a matrix organization structure.
- Strong leadership and influencing skills.
- Experience of managing/working with a wide variety of stakeholders.
- Excellent communication and interpersonal skills, both internally and dealing with stakeholders.
- Performance driven with strong performance management to drive continuous improvement, taking the initiative and resolving problems.
- An ability to influence and gain credibility quickly across a diverse business.
- Ability to work across and progress multiple projects/initiatives simultaneously.
- Good analytical, process driven and problem solving skills, using data to find issues and solutions.
- Efficiency in managing priorities and adapting quickly to change.
- Exceptional oral and written communication skills.
- Demonstrated Customer Service mindset.
Additional:
- Build a Performance Culture
- Drive Operational Improvements
- Create Growth Platforms
Director, Systems Operational Excellence, EMEA employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Systems Operational Excellence, EMEA
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your responses to highlight your leadership and operational excellence experience. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director, Systems Operational Excellence, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Director, Systems Operational Excellence role. Highlight your leadership experience and any relevant project management skills that demonstrate your ability to drive operational excellence.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements that illustrate your impact. Use metrics to show how you've driven revenue growth or improved processes in previous positions, as this will resonate well with our performance-driven culture.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's industry-specific. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. This way, we can ensure your application is reviewed promptly and you’re considered for the role without any hiccups!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Make sure you’re well-versed in operational excellence principles, especially in the context of systems and construction. Brush up on Six Sigma and Lean methodologies, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience and how you've influenced teams in a matrix organisation. Be ready to discuss specific projects where you drove change and improved processes.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the role. Be prepared to discuss how you’ve tracked and improved metrics in past roles, and how you plan to do the same in this position.
✨Engage with Stakeholders
Think about how you’ve successfully managed relationships with various stakeholders in previous roles. Prepare to share stories that demonstrate your communication skills and ability to influence others effectively.