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For Companies At a Glance
- Tasks: Inspect, repair, and install security systems while delivering top-notch customer service.
- Company: Join ADT, a trusted name in security protecting over 210,000 UK properties.
- Benefits: Enjoy a competitive salary, bonus, pension, company van, tools, and personal career development.
- Other info: Work in a dynamic environment with a focus on customer satisfaction and teamwork.
- Why this job: Kickstart your career in the security industry with full paid training and growth opportunities.
- Qualifications: Must have a full UK manual driver’s license and practical skills with tools.
The predicted salary is between 30000 - 40000 £ per year.
Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing them where necessary.
- To check correct activation of the warning sounders.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signaling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems. Go the extra mile to deliver a high-class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward. Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values). To liaise with the service bureau in line with the Company requirements and procedures. Accurately complete details of work on the Mobile Data Device according to work instructions and codes of practice if necessary. Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets. Able to undertake other reasonable duties as requested by line manager.
What we look for
- Essential Full UK manual driver’s license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
- Be available to work on a Rota based on-call shift.
- Be reliable, trustworthy, self‑motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be conducted once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What we offer
- Basic salary plus bonus
- Pension
- Company van, tools, uniform, iPad + Company Phone
- Personal Career development
- 25 Annual Holidays + Bank holidays
Customer Solutions Technician- Derry area employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician- Derry area
✨Tip Number 1
Get to know the company! Research ADT and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask smart questions during interviews.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a mate or in front of the mirror. Focus on how your skills match the role of a Customer Solutions Technician, especially your practical skills and customer service experience.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve tackled challenges head-on. This is key for a role that involves installations and repairs, so be ready to share those stories.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is always a plus in the eyes of employers.
We think you need these skills to ace Customer Solutions Technician- Derry area
Some tips for your application 🫡
Show Your Passion for Security: When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that highlight your enthusiasm for keeping people safe and secure.
Highlight Your Practical Skills: Make sure to mention any hands-on experience you have with tools or technology. We love candidates who can demonstrate their ability to work with hand and power tools, so don’t hold back on showcasing your practical skills!
Emphasise Customer Service Skills: Since delivering top-notch customer service is key for us, include examples of how you've gone the extra mile for customers in the past. This will show us that you understand the importance of building relationships and exceeding expectations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Familiarise yourself with the basics of CCTV, intruder alarms, and video doorbells. Brush up on common issues and solutions in these systems. This will not only show your interest but also help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about delivering top-notch customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you build relationships and handle difficult situations.
✨Be Prepared for Practical Questions
Expect some scenario-based questions that test your problem-solving skills. Think about how you would approach routine inspections or breakdown repairs. Practising these scenarios can help you articulate your thought process during the interview.
✨Dress the Part
Even though it’s a field-based role, showing up in smart attire can make a great first impression. It reflects your professionalism and respect for the interview process. Plus, it sets a positive tone for the conversation!