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- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable building solutions.
- Benefits: Enjoy competitive salary, generous leave, and extensive career development opportunities.
- Other info: Casual dress code on Fridays and hassle-free onsite parking.
- Why this job: Make a real difference by helping customers stay safe and secure every day.
- Qualifications: Passion for problem-solving and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Technical Support employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support
✨Tip Number 1
Get to know the company! Research Johnson Controls and their mission. Understanding their focus on smart, healthy, and sustainable buildings will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about diagnosing and troubleshooting security alarm faults, brush up on your technical knowledge and think through common issues you might encounter. This will help you shine during interviews.
✨Tip Number 3
Show off your communication skills! In a phone-based support role, being able to convey technical information clearly to customers is key. Prepare examples of how you've successfully communicated complex ideas in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the next step in your career with us at Johnson Controls.
We think you need these skills to ace Customer Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Technical Support role. Highlight any relevant technical problem-solving experience and customer service skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at Johnson Controls.
Show Off Your Communication Skills: Since this role involves conveying technical info to non-technical folks, make sure your application showcases your ability to communicate clearly and effectively. We love candidates who can simplify complex ideas!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Tech
Brush up on your technical knowledge related to security systems. Familiarise yourself with common alarm faults and troubleshooting techniques, as well as the software used in the industry. This will help you answer technical questions confidently.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or helped customers understand complex information. This will show your ability to communicate effectively with non-technical audiences.
✨Practice Problem-Solving
Since this role requires strong problem-solving skills, practice answering situational questions. Consider how you would approach diagnosing a fault or assisting a field engineer remotely. This will demonstrate your analytical thinking during the interview.
✨Show Your Passion
Express your enthusiasm for the role and the company’s mission. Talk about why you’re interested in working with Johnson Controls and how you can contribute to their goal of reimagining building performance. A genuine passion can set you apart from other candidates.