At a Glance
- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Competitive salary, performance bonuses, generous leave, and comprehensive benefits.
- Other info: Enjoy career growth opportunities and a casual dress code on Fridays.
- Why this job: Make a real difference by helping customers stay safe and secure every day.
- Qualifications: Passionate problem solvers with excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills:
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Support Technician employer: Johnson Controls, Inc.
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and innovation. As a Customer Support Technician, you'll enjoy competitive salaries, extensive training, and clear pathways for career advancement, all while contributing to our mission of creating smart, sustainable buildings. With generous leave policies, performance-based bonuses, and exclusive employee discounts, we ensure that our team members feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at Johnson Controls on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for that interview! Research common technical support scenarios and practice your responses. We want you to shine when discussing how you’d troubleshoot security alarm faults.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain technical concepts in simple terms. This will demonstrate your ability to connect with customers who may not be tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any technical problem-solving experience and customer service roles you've had, as these are key for us at Johnson Controls.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've excelled in similar positions and how you can contribute to our mission of reimagining building performance.
Show Off Your Communication Skills:Since this role involves conveying technical information to non-technical audiences, make sure your application showcases your ability to communicate clearly and effectively. We want to see that you can break down complex concepts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Tech
Brush up on your technical knowledge related to security systems and troubleshooting. Familiarise yourself with common issues and solutions, as well as the software mentioned in the job description. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Practice Your Communication
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. Role-play with a friend or family member to refine your communication style and ensure you can articulate your thoughts clearly during the interview.
✨Show Your Passion for Customer Service
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to solve a customer's problem, as this aligns perfectly with the role's focus on delivering outstanding support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the training opportunities, team dynamics, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
