At a Glance
- Tasks: Diagnose security alarm faults and deliver top-notch customer service.
- Company: Join a global leader in smart and sustainable buildings.
- Benefits: Competitive salary, performance bonuses, generous leave, and comprehensive benefits.
- Other info: Enjoy casual Fridays and hassle-free onsite parking.
- Why this job: Make a difference daily while enjoying career growth opportunities.
- Qualifications: Strong customer service skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Support Technician – Join Our Team!
Shift Pattern: Night shift rotation 4‑on / 4‑off schedule
Hours: 19:00–07:00
*6-8 weeks of fully paid daytime training (Mon–Fri) required prior to starting the night shift rotation.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for motivated individuals to join our ADT Support team. You don’t need a technical background to apply — if you have strong customer service skills, enjoy problem‑solving, and are keen to learn, we’ll provide full training.
Each year, we support more than 300,000 customers by keeping their alarm systems running smoothly, and you’ll play an important part in delivering that service. With us, you’ll benefit from comprehensive training, long‑term job security, and clear opportunities for career growth across both ADT and Johnson Controls at local, national, and global levels.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle‑free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
Essential Skills:
- An interest in problem-solving
- Customer service skills and experience
- Excellent communication skills
- Ability to convey technical information to a non‑technical audience
Preferred Skills:
- Experience in technical problem-solving
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Support Advisor Night Shift employer: Johnson Controls, Inc.
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a supportive work culture that values your contributions and fosters personal growth. With comprehensive training, competitive salaries, and generous leave policies, our night shift Customer Support Advisors enjoy a balanced work-life experience while making a meaningful impact in the lives of over 300,000 customers. Join us for a rewarding career where your skills are recognised and your development is prioritised, all within a global leader committed to sustainability and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor Night Shift
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role at Johnson Controls.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations and be ready to share your problem-solving skills with us!
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with us, let your passion for helping customers shine through. We love seeing candidates who are genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Johnson Controls.
We think you need these skills to ace Customer Support Advisor Night Shift
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service skills and any relevant experience that shows you can solve problems effectively. We want to see how you fit into our mission!
Show Your Enthusiasm:Let your passion for helping others shine through in your application. We love candidates who are eager to learn and grow with us, so don’t hold back on expressing your excitement about joining the ADT Support team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your skills and experiences, making it easy for us to see why you’d be a great fit for the night shift role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Company
Before your interview, take some time to research Johnson Controls and their mission. Understanding their focus on smart, healthy, and sustainable buildings will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples of how you've provided excellent service in the past. Think of situations where you solved problems or went above and beyond for a customer—this will demonstrate your suitability for the position.
✨Prepare for Technical Questions
Even if you don't have a technical background, it's important to show your willingness to learn. Brush up on basic concepts related to security alarms and troubleshooting. You might be asked how you'd approach diagnosing a fault, so think through your problem-solving process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career growth within Johnson Controls. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
