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For Companies At a Glance
- Tasks: Install and maintain security systems while delivering top-notch customer service.
- Company: Join a leading company in the security industry with a focus on growth.
- Benefits: Enjoy a competitive salary, bonus, pension, and all necessary tools provided.
- Why this job: Kickstart your career in security with full paid training and hands-on experience.
- Qualifications: Must have a UK driving licence and practical skills with tools.
- Other info: Great opportunity for personal development and teamwork in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
What you will do
Customer Solutions Technicians are field based and are required to carry out Installation of systems and ongoing system maintenance, Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
How you will do it
- To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing where necessary.
- To check correct activation of the warning sounders.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signalling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
- To liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.
What we look for
Essential
- Full UK manual driver’s licence.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
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Customer Solutions Technician employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your skills and experiences clearly.
✨Tip Number 3
Dress the part! Make sure you look professional and appropriate for the role. First impressions matter, and showing up well-presented can set a positive tone for the rest of the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the position and reinforces your interest in joining their team.
We think you need these skills to ace Customer Solutions Technician
Some tips for your application 🫡
Show Your Skills: Make sure to highlight any practical skills you have, especially with hand and power tools. We want to see how your experience aligns with the role of a Customer Solutions Technician, so don’t hold back!
Be Personable: Since customer service is key in this role, let your personality shine through in your application. Share examples of how you've built relationships and exceeded customer expectations in the past.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific tasks from the role that excite you and how you can contribute to our team at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in the security industry!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on your knowledge of CCTV, intruder alarms, and video doorbells. Being able to discuss these systems confidently will show that you're serious about the job.
✨Show Off Your Skills
Prepare to demonstrate your practical skills during the interview. If possible, bring examples of past work or projects where you've used hand and power tools. This will help the interviewer see your hands-on experience in action.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to share examples of how you've exceeded customer expectations in the past. Highlight your communication and relationship-building skills to show you can provide top-notch service.
✨Be Ready for the Practical Side
Expect some questions or scenarios related to working at height or handling equipment safely. Think about how you would approach these situations and be prepared to discuss your safety practices and reliability.
