At a Glance
- Tasks: Coordinate installation schedules and ensure a smooth customer experience.
- Company: Join a dynamic team at a leading installation service provider.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Extensive career development opportunities await you!
- Why this job: Great opportunity to develop skills in a fast-paced, supportive environment.
- Qualifications: Strong customer service focus and good organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast‑paced, team-focused environment.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro‑rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
What you’ll do
- Plan and schedule installation workloads to maximise efficiency
- Coordinate appointments and support customer bookings
- Work closely with Field Line Managers to resolve scheduling issues
- Provide administrative support to keep operations running smoothly
- Help identify and resolve potential issues before they impact service
What we’re looking for
- Strong customer service focus
- Confident using computers and willing to learn new systems
- Proactive, positive attitude with a willingness to learn
- Good organisational and communication skills
Customer Service Scheduler employer: Johnson Controls, Inc.
At Johnson Controls, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that fosters personal and professional growth. As a Customer Service Scheduler, you'll benefit from comprehensive training, competitive salaries, and generous leave policies, all while working in a fast-paced environment that values teamwork and innovation. With extensive career development opportunities and exclusive discounts, we ensure our employees feel valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Scheduler
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This not only shows your enthusiasm but also helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Scheduler
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight any experience you have with planning or scheduling. We want to see how you can keep things running smoothly, just like you would in the role of a Subscriber Installation Planner.
Emphasise Customer Service Experience:Make sure to mention any previous roles where you’ve provided excellent customer service. We’re all about creating a smooth customer experience, so let us know how you’ve done that in the past!
Be Proactive and Positive:We love a proactive attitude! In your application, share examples of how you’ve tackled challenges head-on. A positive mindset is key in our fast-paced environment, so let that shine through.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Scheduler role. Familiarise yourself with the key responsibilities like planning and scheduling installation workloads, and think about how your skills align with these tasks.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed schedules or coordinated appointments. Be ready to discuss how you keep things on track and resolve any issues that arise.
✨Demonstrate Your Customer Service Focus
This position is all about ensuring a smooth customer experience. Think of specific instances where you've gone above and beyond for customers. Highlight your proactive attitude and willingness to learn, as these traits are crucial for success in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
