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For Companies At a Glance
- Tasks: Support installation teams by planning and scheduling customer appointments.
- Company: Join a leading company in security solutions with a focus on innovation.
- Benefits: Enjoy flexible leave, competitive salary, and exclusive discounts on top brands.
- Why this job: Be part of a dynamic team that values growth and customer satisfaction.
- Qualifications: Customer service experience is essential; scheduling experience is a plus.
- Other info: Opportunities for career development and advancement await you!
The predicted salary is between 28800 - 42000 £ per year.
What you will do
The Planner / Dispatcher provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.
What we offer
- Competitive Salary: Reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
How you will do it
- Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
- Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work
- Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times
- Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer
- Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
What we look for
Required
- Customer Service experience
- Computer literate
Preferred
- Scheduling / planning experience
- Industry experience
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Customer Service Dispatcher employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Dispatcher
✨Tip Number 1
Familiarise yourself with the tools and software commonly used in scheduling and dispatching. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively handled challenging situations in the past. This will highlight your ability to manage customer expectations and resolve issues efficiently.
✨Tip Number 3
Research the company’s values and culture, and be ready to discuss how your personal values align with theirs. This demonstrates your genuine interest in the role and helps you connect with the interviewers.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company and the role, and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Dispatcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any scheduling or planning roles you've held. Use specific examples that demonstrate your ability to manage appointments and optimise resources.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Customer Service Dispatcher role. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in managing customer appointments and supporting teams.
Showcase Relevant Skills: Emphasise your computer literacy and any specific software you are familiar with that relates to scheduling or dispatching. Highlight your ability to communicate effectively, as this is crucial for managing inbound and outbound telephone activity.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the role of a Dispatcher.
How to prepare for a job interview at Johnson Controls, Inc.
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled challenging situations and ensured customer satisfaction, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Planning and Scheduling Knowledge
Since the position involves planning and scheduling, be prepared to discuss any relevant experience you have in these areas. Talk about tools or software you've used for scheduling and how you optimised resources in past roles.
✨Understand the Company’s Operations
Research the company’s operations and understand their services. Familiarise yourself with their approach to customer service and how they manage appointments. This will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, challenges faced in the role, or opportunities for career development. This demonstrates your enthusiasm for the position and helps you assess if it's the right fit for you.
