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For Companies At a Glance
- Tasks: Support installation and dispatch teams while managing customer communications and administrative tasks.
- Company: Join a leading security services provider with a focus on teamwork and innovation.
- Benefits: Enjoy competitive salary, flexible leave, comprehensive benefits, and exclusive discounts.
- Other info: Great opportunities for career growth and development in a dynamic environment.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Strong time management, attention to detail, basic IT skills, and a team-oriented mindset.
The predicted salary is between 25000 - 32000 £ per year.
The Subscriber Admin Team supports the branch Installation and Service Dispatch Teams to enable the carrying out of installation and dispatching work in relation to security services. It is the main interface between the customer and the engineer on daily activities & risk situations and is the main control point for planning & scheduling of work.
What we offer:
- Competitive Salary: Reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
The admin support team will be responsible for supporting the Planning/Dispatch team for all administration tasks.
How you will do it:
- Stock Replenishment
- Job Payment Amendments
- Return Stock Tracking
- Customer Contact Letters
- Communication with FLM and Engineers for escalations
- Identify errors and rectifying before risk occurs.
What we look for:
Required:
- Time management
- Attention to detail
- Basic IT skills
- Team focus
- Problem Solving
- Prioritising
Preferred:
- Industry experience
Customer Service Admin employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Admin, you'll be the bridge between customers and engineers, so being clear and confident in your conversations is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our awesome team.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your time management, attention to detail, and problem-solving abilities, as these are key for the Customer Service Admin role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've successfully managed tasks similar to those listed in the job description, like stock replenishment or customer contact.
Showcase Your IT Skills: Since basic IT skills are required, don’t forget to mention any relevant software or tools you’re familiar with. This could be anything from scheduling software to communication platforms that help in admin tasks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Customer Service Admin. Familiarise yourself with tasks like stock replenishment and communication with engineers. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Time Management Skills
Since time management is crucial for this role, prepare examples from your past experiences where you successfully managed multiple tasks or deadlines. Be ready to discuss how you prioritise work and handle unexpected challenges.
✨Attention to Detail is Key
In this position, attention to detail can prevent errors before they escalate. Bring up specific instances where your keen eye for detail made a difference in your previous roles. This will highlight your suitability for the job and reassure them that you can maintain high standards.
✨Be Ready to Problem Solve
Prepare for situational questions that test your problem-solving abilities. Think of scenarios where you identified issues and took proactive steps to resolve them. This will showcase your critical thinking skills and your ability to work under pressure.