Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer complaints and build relationships with clients and teams.
- Company: Join ADT Security, a leader in protecting homes and businesses.
- Benefits: Enjoy flexible leave, competitive salary, and exclusive discounts.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Opportunities for career development and additional holiday purchase.
The predicted salary is between 28800 - 43200 £ per year.
What you will do
Step into a dynamic role at ADT Security in Manchester, where you\’ll become an essential part of our passionate team as a Customer Relations Coordinator. In this position, you\’ll take ownership of the entire customer complaint journey—resolving issues with care, precision, and professionalism. Your ability to build meaningful relationships with customers and collaborate seamlessly across internal departments will be key to maintaining our high standards of satisfaction. Every day, you\’ll contribute to our mission of protecting homes and businesses while delivering the exceptional support our customers rely on.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How you will do it
- Investigate and Resolve: Conduct detailed investigations into customer complaints from initial contact to resolution, following all procedures to ensure satisfaction.
- Build Relationships: Maintain effective communication with customers and internal teams to support collaboration and trust.
- Document and Report: Accurately record customer interactions and generate regular reports on outcomes and resolutions.
- Prioritise and Manage: Organise tasks efficiently to meet deadlines and deliver high-quality service.
What we look for
Required
- Exceptional Communication Skills: Confident handling of customer inquiries via phone and email.
- Strong Time Management: Ability to juggle multiple priorities with precision.
- Attention to Detail: Commitment to accuracy in documentation and reporting.
- Customer Service Experience: Previous experience in a similar role or environment.
Preferred
- Familiarity with complaint resolution processes.
- Experience working in cross-functional teams.
- Passion for delivering excellent customer experiences.
#J-18808-Ljbffr
Customer Relations Coordinator employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Coordinator
✨Tip Number 1
Familiarise yourself with common customer complaint scenarios and resolutions. This will not only help you understand the role better but also allow you to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of ADT Security on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable in your application process.
✨Tip Number 3
Prepare examples from your past experiences that showcase your exceptional communication skills and ability to resolve conflicts. Be ready to discuss these in detail during any interviews.
✨Tip Number 4
Research ADT Security's values and mission. Understanding their commitment to customer satisfaction will help you align your answers with what they are looking for in a Customer Relations Coordinator.
We think you need these skills to ace Customer Relations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Customer Relations Coordinator. Emphasise your communication skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of complaint resolution processes. Use specific examples from your past experiences to demonstrate how you can contribute to ADT Security's mission.
Highlight Relevant Experience: In your application, focus on any previous roles where you handled customer inquiries or complaints. Detail your approach to resolving issues and maintaining customer satisfaction, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Johnson Controls, Inc.
✨Showcase Your Communication Skills
As a Customer Relations Coordinator, exceptional communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and confidently, whether discussing past experiences or answering questions. Use examples that highlight your proficiency in handling customer inquiries.
✨Emphasise Your Problem-Solving Abilities
Since the role involves resolving customer complaints, be prepared to discuss specific instances where you've successfully navigated challenges. Share how you approached the situation, the steps you took to resolve it, and the positive outcomes that followed.
✨Demonstrate Time Management Skills
The ability to juggle multiple priorities is crucial for this position. Be ready to talk about how you organise your tasks and manage your time effectively. You might want to share tools or techniques you use to stay on top of your workload.
✨Highlight Your Teamwork Experience
Collaboration with internal teams is essential in this role. Discuss your experience working in cross-functional teams and how you’ve built relationships with colleagues to achieve common goals. This will show your potential employer that you can work well within their team dynamic.
