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- Tasks: Drive revenue by booking customer appointments and managing service quotes.
- Company: Join a friendly team at a leading company in Manchester.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in customer relationship management.
- Other info: Flexible hybrid working and excellent growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
💼 Customer Quotes Advisor (B2B Quotes Planning)
📍 Manchester – Tyco Park | 🕒 Full-Time | 💻 Hybrid Working (2 days/week after 6 months)
⏰ Usual Hours: 8:00–17:00, Monday to Friday | Flexibility Required: Between 7:00–19:00 Monday to Sunday
Are you a confident communicator with a strategic mindset and a passion for driving revenue? Join our Customer Contact team as a Customer Quotes Advisor and play a key role in converting service opportunities into confirmed appointments that fuel our business growth.
🎁 What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
🧭 What You Will Do
- Manage and update the Service Quote CRM to meet key performance targets
- Drive revenue by booking customer appointments and scheduling engineers
- Collaborate with field teams to ensure timely completion of paid works
- Use data insights to identify gaps, prioritise workloads, and unlock new revenue opportunities
📈 What We Look For
- Strong time management and organisational skills
- Confidence in customer relationship management and strategic planning
- Ability to thrive in a fast-paced, target-driven environment
- Experience in conflict resolution and rapport building
- Sales or planning experience, ideally in field-based operations (desirable)
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you\’re looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
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Customer Quotes Advisor employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quotes Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing what they value will help you tailor your answers and show you're a perfect fit for the Customer Quotes Advisor role.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Quotes Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your time management, organisational skills, and any relevant sales or planning experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for driving revenue and your strategic mindset. Share specific examples of how you've successfully managed customer relationships or resolved conflicts in the past.
Showcase Your Communication Skills: As a Customer Quotes Advisor, strong communication is key! In your application, demonstrate your ability to convey ideas clearly and confidently, whether through your writing style or by sharing relevant experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Quotes Advisor inside out. Familiarise yourself with the key responsibilities like managing the Service Quote CRM and driving revenue through customer appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Quotes Advisor, strong communication is key. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved conflicts. Practising these scenarios will help you articulate your skills effectively during the interview.
✨Demonstrate Your Organisational Skills
Time management and organisation are crucial for this role. Be ready to discuss how you prioritise tasks and manage workloads, especially in a fast-paced environment. You could even share a specific instance where your organisational skills led to a successful outcome.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
