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For Companies At a Glance
- Tasks: Coordinate customer service operations and ensure outstanding support for our clients.
- Company: Join a dynamic team dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy competitive salary, generous time off, and fantastic perks like discounts and training.
- Why this job: Make a real impact daily in a supportive, collaborative environment that values your ideas.
- Qualifications: Customer service experience, strong communication skills, and tech-savvy are essential.
- Other info: Opportunity for career growth and access to networking groups.
The predicted salary is between 28800 - 43200 £ per year.
Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!
What You’ll Do
- Schedule routine service visits and dispatch callouts efficiently.
- Manage engineers’ diaries and coordinate assignments seamlessly.
- Process permits and handle essential paperwork with precision.
- Serve as a dedicated point of contact for our valued national customers.
- Keep everything running smoothly by rescheduling work due to absences or urgent calls.
- Provide exceptional customer service via phone and email.
- Collaborate with multiple departments to ensure a seamless customer experience.
- Support service managers in maximizing engineer productivity.
- Work with portals and reporting tools to meet team KPIs.
What we offer
- Competitive salary – because your skills deserve recognition.
- Generous time off – 25 paid holidays + bank holidays + sick pay.
- Fantastic benefits package – including pension, life assurance, employee assistance program, referral scheme, and discounts on top brands.
- Training & career growth – access to industry-leading resources and cross-training opportunities.
- Supportive team culture – a positive, collaborative environment where your ideas matter.
- Commitment to safety – through our Zero Harm policy, your well-being is our priority.
- Inclusion & belonging – access to business resource groups for networking and development.
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
- Customer service experience with a proactive approach.
- Strong communication skills – both written and verbal.
- Ability to multitask and stay calm under pressure.
- Tech-savvy – comfortable using multiple PC applications.
- Quick decision-making skills and a keen eye for detail.
- Organizational skills that keep operations running smoothly.
Preferred Skills:
- Experience using GANT-based planning/dispatch software.
- Previous planning or scheduling experience in a service role.
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Experience Coordinator employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with the tools and software commonly used in customer service coordination, such as GANT-based planning or dispatch software. This knowledge will not only boost your confidence but also demonstrate your tech-savviness during the interview.
✨Tip Number 2
Prepare examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles. Highlighting your organisational skills and ability to stay calm under pressure will resonate well with our team.
✨Tip Number 3
Research our company culture and values to understand what we prioritise in customer service. Tailoring your responses to reflect our commitment to exceptional service and teamwork will help you stand out.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or role-playing scenarios. Being articulate and confident in both verbal and written communication is crucial for this role, so honing these skills will give you an edge.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and organisational skills. Use specific examples that demonstrate your ability to multitask and stay calm under pressure, as these are key traits for the Customer Experience Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention how your proactive approach and strong communication skills align with the company's values and the job requirements.
Showcase Technical Proficiency: If you have experience with GANT-based planning or dispatch software, be sure to mention it. Highlight your comfort with using multiple PC applications, as this is an essential skill for the position.
Prepare for Potential Questions: Think about how you would handle various customer service scenarios. Be ready to discuss your problem-solving skills and provide examples of how you've successfully managed scheduling or coordination tasks in previous roles.
How to prepare for a job interview at Johnson Controls, Inc.
✨Showcase Your Organisational Skills
As a Customer Experience Coordinator, your ability to organise and manage tasks is crucial. Be prepared to discuss specific examples of how you've successfully coordinated schedules or managed multiple priorities in previous roles.
✨Demonstrate Your Customer Service Passion
This role requires a proactive approach to customer service. Share stories that highlight your commitment to delivering exceptional service, especially in challenging situations. This will show your potential employer that you truly care about customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to make quick decisions under pressure, and be ready to explain your thought process and the outcomes.
✨Familiarise Yourself with Relevant Tools
Since the job involves using various PC applications and possibly GANT-based planning software, it’s beneficial to brush up on these tools. If you have experience with similar software, mention it during the interview to demonstrate your tech-savviness.
