At a Glance
- Tasks: Coordinate engineer schedules and manage customer appointments for seamless service delivery.
- Company: Join a dynamic team focused on outstanding customer experiences.
- Benefits: Competitive salary, generous leave, and exclusive discounts on high street brands.
- Other info: Great opportunities for growth and advancement in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Strong customer service skills and a knack for organisation.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a Customer Experience/Dispatch Coordinator and help create outstanding experiences for our customers. In this fast-paced role, you will coordinate engineer schedules, manage customer appointments, and ensure installations are delivered on time and with minimal disruption. Working closely with Field Line Managers and other key stakeholders, you will proactively address challenges, keep customers informed, and play a vital role in ensuring every interaction is smooth, efficient, and customer-focused.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
How you will do it
- Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for
- Must haves: Strong customer service skills, Confident using computers and quick to learn new systems, Organised, proactive, and comfortable picking up the phone
- Nice to haves: Experience in scheduling, planning, or coordinating workloads, Knowledge of the security or engineering industry
Customer Experience Coordinator employer: Johnson Controls, Inc.
Johnson Controls, Inc. is an excellent employer that prioritises employee development and fosters a collaborative work culture in Sunbury-on-Thames. With comprehensive training provided, employees can enhance their skills while contributing to a team dedicated to delivering exceptional customer experiences. The company values proactive individuals who are eager to learn and grow within a supportive environment, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnson Controls, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnson Controls, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnson Controls, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Johnson Controls, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnson Controls, Inc.!
How to prepare for a job interview at Johnson Controls, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
