At a Glance
- Tasks: Coordinate engineer schedules and manage customer appointments for seamless service delivery.
- Company: Join a dynamic team focused on outstanding customer experiences.
- Benefits: Competitive salary, generous leave, and exclusive discounts on high street brands.
- Other info: Great opportunities for growth and advancement in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Strong customer service skills and a knack for organisation.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a Customer Experience/Dispatch Coordinator and help create outstanding experiences for our customers. In this fast-paced role, you will coordinate engineer schedules, manage customer appointments, and ensure installations are delivered on time and with minimal disruption. Working closely with Field Line Managers and other key stakeholders, you will proactively address challenges, keep customers informed, and play a vital role in ensuring every interaction is smooth, efficient, and customer-focused.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
How you will do it
- Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for
- Must haves: Strong customer service skills, Confident using computers and quick to learn new systems, Organised, proactive, and comfortable picking up the phone
- Nice to haves: Experience in scheduling, planning, or coordinating workloads, Knowledge of the security or engineering industry
Customer Experience Coordinator employer: Johnson Controls, Inc.
Johnson Controls, Inc. is an excellent employer that prioritises employee development and fosters a collaborative work culture in Sunbury-on-Thames. With comprehensive training provided, employees can enhance their skills while contributing to a team dedicated to delivering exceptional customer experiences. The company values proactive individuals who are eager to learn and grow within a supportive environment, making it a rewarding place to build a career.
