At a Glance
- Tasks: Support key account customers with exceptional service across various communication channels.
- Company: Join a friendly team at a leading company focused on customer satisfaction.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Make a real impact by enhancing customer experiences and driving service improvements.
- Qualifications: Strong communication skills and experience in fast-paced B2B environments.
The predicted salary is between 30000 - 40000 € per year.
Overview
This role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
- Manage and respond to FM enquiries across phone, email, and digital channels
- Resolve complaints and feedback at first contact or escalate appropriately
- Collaborate with internal teams to troubleshoot and resolve service issues
- Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
- Support daily routines and contribute to continuous service improvement
What We Look For
- Clear and confident communication skills
- Strong time management and multitasking abilities
- Experience in fast-paced environments and B2B customer service
- A collaborative mindset and solution-oriented approach
- Familiarity with FM operations and large corporate clients (desirable)
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
Customer Experience Coordinator employer: Johnson Controls, Inc.
As a Customer Experience Coordinator, you will thrive in a dynamic and supportive environment that prioritises exceptional service delivery to our key account customers. With competitive salaries, generous leave policies, and extensive career development opportunities, we foster a culture of collaboration and growth, ensuring that every team member feels valued and empowered. Enjoy unique benefits such as exclusive discounts and hassle-free commuting with free onsite parking, making this an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled customer complaints or improved service delivery. This will demonstrate your problem-solving abilities and collaborative mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your relevant experience in B2B customer service and any familiarity with FM operations. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your clear and confident communication style in your application. Use examples that showcase how you've effectively managed customer enquiries or resolved complaints in the past.
Highlight Your Problem-Solving Abilities:We love a solution-oriented mindset! In your application, share specific instances where you've collaborated with teams to troubleshoot issues or improve service delivery. This will show us that you're ready to tackle challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at StudySmarter!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to share examples of how you've handled customer enquiries and resolved complaints effectively. This will show that you understand the importance of exceptional service.
✨Demonstrate Your Communication Skills
Since clear communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully communicated with clients or internal teams to resolve issues.
✨Familiarise Yourself with FM Operations
If you have any knowledge about facilities management (FM) operations, make sure to highlight it. Even if you're not an expert, showing that you've done your homework can impress the interviewers and demonstrate your genuine interest in the role.
✨Show Your Collaborative Spirit
This role requires a team player, so be prepared to discuss times when you've worked collaboratively to solve problems. Share specific examples that showcase your solution-oriented mindset and how you contribute to a positive team environment.
