At a Glance
- Tasks: Support business customers with queries and enhance their experience across various services.
- Company: Join a leading security solutions provider in Manchester with a focus on customer care.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts on top brands.
- Other info: Great opportunities for career growth and development in a supportive environment.
- Why this job: Make a real difference by improving customer interactions and driving service excellence.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV, and access control. You’ll deliver high‑quality customer interactions, manage queries, and help drive continual improvement across service delivery.
What we offer
- Competitive Salary: Reflecting your skills and experience.
- Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
What you’ll do
- Handle customer enquiries via phone and email.
- Support account management and build strong customer relationships.
- Monitor quality and identify improvement opportunities.
- Analyse data and identify trends to enhance the customer journey.
- Work closely with internal teams to resolve issues and improve processes.
- Take ownership of customer queries through to resolution.
What we’re looking for
Must-Have
- Strong customer service and communication skills.
- Ability to manage multiple priorities effectively.
- Attention to detail and strong organisational skills.
- IT literacy and experience using CRM systems.
- Proactive, team-focused mindset with a passion for improvement.
Nice-to-Have
- Experience with Salesforce.
- Background in quality frameworks or data analysis.
- Experience working cross-functionally.
Customer Experience Advisor employer: Johnson Controls, Inc.
As a Customer Experience Advisor at our Manchester office, you'll join a dynamic team dedicated to delivering exceptional service in the security sector. We pride ourselves on fostering a supportive work culture that prioritises employee well-being and growth, offering competitive salaries, flexible leave, and extensive career development opportunities. With exclusive discounts and a commitment to continual improvement, we ensure that our employees feel valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research Johnson Controls and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these during your interview to demonstrate your proactive mindset.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your customer service skills and any relevant experience with B2B interactions, as this will show us you’re a great fit for our team.
Showcase Your Communication Skills:Since strong communication is key for this position, use clear and concise language in your application. We want to see how you can effectively convey information, so don’t hold back on demonstrating your writing prowess!
Highlight Your Organisational Skills:We love candidates who can juggle multiple priorities! In your application, mention any experiences where you’ve successfully managed various tasks or projects. This will help us see your ability to stay organised and focused.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've handled difficult situations in the past. Think about times when you turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Familiarise Yourself with the Company
Do some research on the company and its services, especially around intruder alarms, fire detection, CCTV, and access control. Understanding their offerings will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage multiple priorities and resolve customer queries. Practice articulating your thought process and how you would approach these situations, highlighting your attention to detail and organisational skills.
✨Show Your Passion for Improvement
Since the role involves driving continual improvement, be prepared to discuss how you've contributed to enhancing processes or customer experiences in previous roles. Share specific examples that showcase your proactive mindset and team-focused approach.
