At a Glance
- Tasks: Lead a team of service engineers to deliver exceptional customer service in the field.
- Company: Join ADT, a leader in customer service with a supportive and engaging culture.
- Benefits: Enjoy a competitive salary, annual bonuses, and generous holiday allowance.
- Other info: Opportunities for career progression and a strong team culture with long service.
- Why this job: Make a real impact by leading a dedicated team and enhancing customer experiences.
- Qualifications: Proven leadership skills and experience in delivering excellent customer service.
The predicted salary is between 40000 - 50000 £ per year.
The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.
Key Measures of Success & Accountabilities
- Responsible for the customer service delivery across a geographic region against agreed KPI's.
- Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.
- Leading, engaging and motivating your direct team to optimise performance of individuals and teams.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience)
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Why work for ADT?
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
Customer Delivery Manager Service employer: Johnson Controls, Inc.
ADT is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary, generous holiday allowance, and a robust pension scheme. With a strong focus on career progression and a supportive work culture, team members enjoy long tenures and are recognised for their contributions through various rewards programmes. Working in this field-based role not only allows you to lead a dedicated team but also provides the opportunity to make a significant impact on customer service delivery across your region.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Manager Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Delivery Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your experience in managing teams and delivering exceptional service.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've tackled complex operational challenges. This will demonstrate your solution-focused approach and ability to manage multiple priorities effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Delivery Manager Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and customer service achievements, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Delivery Manager role. Share specific examples of how you've led teams and improved customer service in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention how you've tackled complex operational problems before. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of leading a team of field-based service engineers. Think about how you would motivate and engage your team to deliver exceptional customer service. Be ready to share specific examples from your past experiences that demonstrate your leadership skills.
✨Showcase Your Problem-Solving Skills
Prepare to discuss complex operational problems you've faced in previous roles and how you approached them. Highlight your solution-focused mindset and be ready to explain how you can apply this to improve performance and enhance service delivery in the new role.
✨Understand the Financials
Since managing within a budget is key, brush up on your financial acumen. Be prepared to talk about how you've maximised opportunities and minimised costs in past positions. This will show that you’re commercially astute and can contribute positively to the budgetary performance of the service operation.
✨Build Relationships
Think about how you’ve built and maintained positive relationships with stakeholders in the past. During the interview, emphasise your communication and engagement skills, and be ready to discuss strategies for fostering strong internal and external relationships that will benefit the team and the company.
