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For Companies At a Glance
- Tasks: Lead a team of service engineers to deliver exceptional customer service.
- Company: Join ADT, a leader in security solutions with a strong commitment to employee growth.
- Benefits: Enjoy competitive salary, annual bonuses, 25 days holiday, and a company vehicle.
- Why this job: Be part of a supportive culture focused on career progression and teamwork.
- Qualifications: Experience in customer service leadership and strong people management skills required.
- Other info: Opportunity for significant career advancement and rewards for employee referrals.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.
Key Measures of Success & Accountabilities
Responsible for the customer service delivery across a geographic region against agreed KPI’s.
Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.
Leading, engaging and motivating your direct team to optimise performance of individuals and teams.
Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience):
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Why work for ADT?
We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
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Customer Delivery Manager employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to customer service delivery in a field-based environment. Understanding these metrics will help you demonstrate your ability to meet and exceed them during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated teams in the past. Be ready to discuss specific situations where your coaching led to improved performance.
✨Tip Number 3
Research ADT's current operational challenges and think about potential solutions you could propose. This will not only show your problem-solving skills but also your genuine interest in contributing to the company's success.
✨Tip Number 4
Network with current or former employees of ADT to gain insights into the company culture and expectations for the Customer Delivery Manager role. This can provide you with valuable information that can set you apart from other candidates.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading teams and delivering excellent customer service, especially in a field-based environment. Use specific examples that demonstrate your people management and leadership skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Customer Delivery Manager. Discuss how your background aligns with the key measures of success outlined in the job description, such as managing performance and contributing to budgetary performance.
Highlight Relevant Experience: When detailing your work history, focus on roles where you successfully managed teams and improved operational performance. Mention any specific KPIs you achieved or exceeded in previous positions.
Showcase Problem-Solving Skills: Provide examples of how you've approached complex operational problems in the past. Highlight your solution-focused approach and how it led to positive outcomes for your team and customers.
How to prepare for a job interview at Johnson Controls, Inc.
✨Showcase Your Leadership Skills
As a Customer Delivery Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and engagement techniques.
✨Understand the Customer Service Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer service delivery. Be ready to discuss how you have previously met or exceeded these metrics and how you plan to do so in this role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about complex operational problems you've faced. Think of specific examples where you applied a solution-focused approach and how it positively impacted your team and customers.
✨Build Rapport with Stakeholders
Since maintaining positive relationships with stakeholders is crucial, prepare to discuss your experience in engaging and influencing various levels of stakeholders. Highlight any successful collaborations that led to improved service delivery.
