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- Tasks: Provide technical support for innovative EAS, RFID, and CCTV solutions to major retail customers.
- Company: Join Johnson Controls, a global leader in retail technology solutions.
- Benefits: Competitive pay, flexible remuneration, life insurance, and professional development opportunities.
- Why this job: Make a real impact in the retail industry while developing your technical skills.
- Qualifications: Experience in EAS and RFID technology, plus a full driver's license.
- Other info: Enjoy a dynamic work environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Sensormatic Solutions helps retailers deliver seamless, personalized experiences through data-driven decision-making across their enterprise. We connect and bridge gaps in retail operations to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey. Our connected, scalable solutions and strategic insights help retailers confidently embrace the future by integrating online, mobile, and in-store shopping into smooth, personalized experiences. We enable retailers to stay ahead of change, ensuring merchandise availability, empowered associates, and safe, flexible shopping experiences.
What you will do
- As Field Technical Service, you will provide technical support for innovative EAS (Electronic Article Surveillance), RFID, and CCTV solutions to our major retail customers worldwide.
- You will need strong problem-solving abilities and a customer-focused mindset.
How you will do it
- Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service.
- Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians).
- Develop and test new solutions. Create manuals and product guides.
- Perform technical support for company systems services, including maintenance, updates, evaluations, device installations, and product improvements.
- Handle Level 2 incident resolution and troubleshooting.
- Support field technicians with technology installation and maintenance according to business strategies.
- Analyse new product launches, validate implementations, and train teams on product deployments.
- Contribute to new project development.
- Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.
What we look for
- Previous experience in a related industry.
- Previous technical experience in EAS and RFID technology.
- Full driver's license and willingness to travel.
What we offer
- Johnson Controls provides a competitive compensation package based on your qualifications and experience.
- Our benefits include life and accident insurance, plus Flexible Remuneration options for tax-advantaged services like medical insurance, childcare vouchers, and meal allowances.
- Beyond competitive pay, we offer job stability, professional development opportunities, ongoing training, and an excellent work environment.
- Join us to be part of a global company that values diversity, rewards excellence, and inspires people to achieve their best.
- In our evolving environment, we will help you build a unique career path. As a team member, you will have the opportunity to make real impact.
The world is waiting for you, and so are we.
CCTV Service Engineer employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their CCTV solutions and how they fit into the retail landscape. This will help you showcase your knowledge and enthusiasm during the interview.
✨Tip Number 3
Practice your problem-solving skills! Since the role requires strong technical support abilities, consider mock scenarios where you troubleshoot common issues. This will boost your confidence and show employers you're ready for the challenge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of enhancing retail experiences.
We think you need these skills to ace CCTV Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CCTV Service Engineer role. Highlight your relevant experience in EAS, RFID, and CCTV technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Sensormatic Solutions. Keep it engaging and personal.
Showcase Problem-Solving Skills: Since this role requires strong problem-solving abilities, include examples in your application that demonstrate how you've tackled technical challenges in the past. We love seeing your thought process!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Tech
Make sure you brush up on your knowledge of EAS, RFID, and CCTV technologies. Be ready to discuss how you've used these systems in the past and any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Customer-Centric Mindset
Since the role is heavily focused on customer support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your problem-solving skills and how you’ve ensured customer satisfaction in previous roles.
✨Teamwork Makes the Dream Work
This position requires collaboration with field technicians and internal staff. Be ready to talk about your experience working in teams, how you communicate effectively, and any specific instances where teamwork led to successful project outcomes.
✨Show Your Willingness to Learn
The job involves developing and testing new solutions, so express your enthusiasm for continuous learning. Mention any relevant training or certifications you've pursued and how you stay updated with industry trends. This will demonstrate your commitment to professional growth.
