At a Glance
- Tasks: Provide top-notch service and support for CCTV and integrated security systems.
- Company: Join a leading security solutions provider with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, great perks, and a supportive work-life balance.
- Other info: Be part of a dynamic team with opportunities for growth and learning.
- Why this job: Make a real difference in security while developing your technical skills.
- Qualifications: Experience in CCTV and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
What you will do
Our Integrated Security Solutions team are dedicated to delivering high quality service to our customers by providing service and commissioning support as required on CCTV, networks and integrated systems. We are looking for Service Engineers who have the ability to identify and rectify problems before they occur. The role of the Service Engineer within our Integrated Security Solutions team is to provide service support on CCTV. Majority of your work will be based at one customer and the sites associated. You will be part of a larger team who support our technical teams whilst providing expert knowledge based around your install and service background.
How you will do it
As a Service Engineer you will provide excellent customer service for both internal and external customers. You will manage and establish relationships with key customers across the North London region. A key part of the role is to ensure customer satisfaction through servicing the appropriate devices, working safely and providing customer satisfaction. You will handle ambiguity well, make decisions and effectively manage multiple tasks at the same time. You will have excellent planning and technical skills within an integrated security environment. You will be required to work closely with the planning team to ensure your time is managed and jobs are prioritised correctly and effectively. You will be required to carry out reports, handover certificates and checklists as appropriate.
What we look for
- Service Engineer experience within a background in CCTV.
- Working knowledge of mainstream enterprise CCTV systems such as Genetec, Synectics, Milestone etc.
- Working knowledge of industry standards with knowledge of IP technology and Analogue systems and have a logical approach to troubleshooting.
- Ability to manage both internal & external stakeholders at all levels.
- Previous experience working in a customer facing environment.
- Full and clean driving license.
- Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience.
If you are successful we can offer you a company culture that promotes work life balance, a dedication to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.
Security Service Engineer in Cambridge employer: Johnson Controls, Inc.
At Johnson Controls, we pride ourselves on being an excellent employer, particularly for our Security Service Engineers in the North London region. Our commitment to work-life balance, continuous learning, and a supportive work culture ensures that employees thrive both personally and professionally. With a comprehensive benefits package and opportunities for growth, we empower our team to deliver exceptional service while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Security Service Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, especially those who might know about openings for Service Engineers. Attend local events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers, be ready to discuss your experience with CCTV systems and troubleshooting. Share specific examples of how you've solved problems in the past to demonstrate your expertise.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t wait around. Apply directly and follow up with a friendly email to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical audiences.
We think you need these skills to ace Security Service Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with CCTV and integrated security systems. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Integrated Security Solutions team. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Problem-Solving Skills:In your application, mention times when you've identified and rectified issues before they became problems. We love candidates who can think on their feet and manage multiple tasks effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Tech
Make sure you brush up on your knowledge of CCTV systems and integrated security solutions. Be ready to discuss specific technologies like Genetec or Milestone, and how you've used them in past roles. This will show that you’re not just familiar with the tech, but that you can also apply it effectively.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in previous positions. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your ability to manage relationships effectively.
✨Show Your Problem-Solving Skills
Be ready to talk about how you identify and rectify problems before they escalate. Prepare a few scenarios where you successfully troubleshot an issue, especially in a high-pressure environment. This will demonstrate your proactive approach and technical skills.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You might be asked to describe a technical issue to someone without a technical background, so being able to communicate clearly and effectively is crucial. This will showcase your verbal communication skills and your ability to connect with various stakeholders.
