At a Glance
- Tasks: Support billing accuracy and customer satisfaction in a fast-paced environment.
- Company: Join a leading facilities management company with a focus on teamwork.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Enjoy casual Fridays and extensive growth opportunities.
- Why this job: Make a real impact while developing your career in a supportive setting.
- Qualifications: Experience with ERP systems, Excel, and strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Facilities Management Billing Advisor to support the timely and accurate processing of FM and UK Restricted Customer Dockets on Hold (DOH), ensuring billing accuracy, SLA compliance, and customer satisfaction.
What You'll Do
- Process DOH within agreed SLAs
- Review Excel-based DOH reports and assess chargeability
- Raise sales invoices and process credits and re‑invoices
- Update the Customer Portal daily with completed dockets
- Manage invoice queries and resolve errors
- Support continuous improvement of DOH processes
What We Offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro‑rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle‑free commuting
- Dress Down Fridays: Casual attire to wrap up the week
Must-Have
- Experience using ERP systems and Excel
- Strong attention to detail and analytical skills
- Ability to meet deadlines in a fast‑paced environment
- Positive, proactive team player
- Ability to pass National Security Vetting (CTC/SC)
Nice-to-Have
- 2–3 years’ experience in a processing, billing, or accounts role
FM Helpdesk Coordinator in Birmingham employer: Johnson Controls, Inc.
As a Facilities Management Billing Advisor at our company, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With competitive salaries, generous leave policies, and extensive career development opportunities, we foster a culture of collaboration and continuous improvement. Located conveniently with free onsite parking and exclusive discounts, we ensure that our team members enjoy a fulfilling work-life balance while contributing to customer satisfaction and operational excellence.
