At a Glance
- Tasks: Coordinate service operations and manage engineer schedules for our Industrial Refrigeration division.
- Company: Join a leading company in the refrigeration industry with a supportive team culture.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts on high street brands.
- Other info: Great career development opportunities in a fast-paced environment.
- Why this job: Make a real impact by supporting customer delivery and enhancing service operations.
- Qualifications: Strong organisational skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Bellshill, Scotland | Full-Time | Onsite
We are looking for a Service Coordinator to support our Industrial Refrigeration (IREF) division. You’ll play a key role in coordinating service operations, managing engineer schedules, and supporting customer delivery across maintenance, reactive, and project work.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
What you’ll do
- Coordinate engineer scheduling and manage utilisation
- Process timesheets and maintain planner systems
- Raise jobs (maintenance, quoted, and reactive works)
- Order parts and manage work-in-progress (WIP)
- Communicate with customers and obtain purchase orders
- Support invoicing, quotations, and KPI tracking
- Maintain training records and support compliance (EHS, FGAS)
What we’re looking for
Must-Have
- Strong organisational and prioritisation skills
- Customer-focused with excellent communication skills
- Ability to work independently in a fast-paced environment
- Proactive, positive, and team-oriented mindset
- Willingness to learn and adapt
Nice-to-Have
- Experience in a similar service or engineering environment
- Technical knowledge or exposure to refrigeration systems
Customer Service Coordinator in Bellshill employer: Johnson Controls, Inc.
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and individual growth. Located in Bellshill, Scotland, our Customer Service Coordinator role provides competitive salaries, generous leave options, and extensive career development opportunities, ensuring that our employees thrive both personally and professionally. With exclusive discounts and a comprehensive benefits package, we are committed to fostering a rewarding environment for all our team members.
