At a Glance
- Tasks: Oversee operations in various branches and provide relief services when needed.
- Company: Johnsons Cleaners, a trusted name in laundry and dry cleaning for over 200 years.
- Benefits: Competitive salary, uncapped bonuses, free holiday homes, and discounts for friends and family.
- Other info: Join a diverse team with excellent promotion prospects and a focus on colleague happiness.
- Why this job: Make a real impact while leading a team and providing excellent customer service.
- Qualifications: Positive attitude, great communication skills, and strong organisational abilities.
Location: Tunbridge Wells (and surrounding area)
Job Type: Permanent / Temporary / Full Time / Part Time
Pay: Starting at £26,520 per annum, increasing to £27,560 per annum following a successful trial period. You also have the opportunity to earn an uncapped weekly bonus.
Hours: 40 hours over 5 days, including weekends, with some overtime available when trained.
Your day-to-day responsibilities will be to oversee operations in various branches and to provide a relief service to any branch within your area in the event of a colleague's absence. To ensure the correct policies and procedures are complied with in line with the company strategy to ensure an excellent service is provided to the customers and promote a positive working environment for the colleagues, with correct training and assessment. As a mobile manager, you will be required to operate flexibly across a broad range of activities in support of the Company's continuing need to adapt to change and to provide a first-class service to its customers. You will be required to work closely with Area Managers and Area Development Managers to ensure the effective running of the area. As part of your job role, you will be expected to complete an act of kindness for customers or colleagues every day.
What We Offer:
- Taking care of our colleagues is our top priority. Every year, we measure our happiness index to understand how our team feels and how we can improve.
- Free holiday homes
- Achievable uncapped bonuses
- Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
- An extra day off for your birthday
- Paid day off for a child's first day at school
- Annual salary reviews
- £1000 weekly lottery draws
- Excellent promotion prospects
- £100 bonus when you get married
- Mental health support, including free flu jabs and a 24-hour helpline and more!
Who We're Looking For:
- We value personality over qualifications. Ideal candidates are positive, friendly, confident, great communicators, with a drive to succeed.
- Excellent organisational skills and ability to plan effectively highlighting the ability to prioritise accordingly.
- Excellent written and verbal communication skills.
- Ability to work unsupervised.
- Analytical and Problem solving skills.
- Clearly demonstrate the ability to prioritise.
- Demonstrate team spirit and provide motivation among staff and the field team.
- Set standards by leading by example.
- Clearly demonstrate and communicate plans and objectives in meetings.
Who We Are:
Johnsons Cleaners has been caring for your clothes for over 200 years, founded in 1817 by the Johnsons Brothers in Liverpool as a silk dyeing business. Today, we are known for our high-quality laundry and dry cleaning services, friendly customer care, and attention to detail. In addition to laundry, we also offer clothing repairs, passport photos, carpet cleaning, and more! At Johnsons, we celebrate diversity and welcome applicants from all backgrounds, including ex-offenders.
Mobile Branch Manager employer: Johnson Cleaners UK Ltd
Johnsons Dry Cleaners is an exceptional employer, offering a vibrant work culture in the heart of Manchester City Centre. With a strong emphasis on employee growth and development, we provide our Branch Managers with uncapped bonus opportunities and the chance to lead a dedicated team while ensuring top-notch customer service. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Branch Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnson Cleaners UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnson Cleaners UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mobile Branch Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnson Cleaners UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Johnson Cleaners UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnson Cleaners UK Ltd!
How to prepare for a job interview at Johnson Cleaners UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
