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- Tasks: Support our coffee team with customer orders, queries, and daily administration tasks.
- Company: Join Johnson Brothers, a family-run coffee business with over 100 years of experience.
- Benefits: Enjoy a great work/life balance, company discounts, and free snacks in the canteen.
- Why this job: Be part of a passionate team in a fun environment while making a real impact.
- Qualifications: Must be organised, customer-focused, and proficient in Microsoft 365.
- Other info: Position based in Lisburn; must commute or relocate before starting.
The predicted salary is between 24000 - 28800 £ per year.
Location: Johnson Brothers in Lisburn (137 Old Hillsborough Road, Lisburn) Must reliably commute or plan to relocate before starting work
Job Type: Full Time, Permanent
Salary: £12 Per Hour
Schedule: Monday - Thursday 9AM-5PM, Friday 9AM - 4:30PM
The Company: Johnson Brothers are an award-winning fifth generation family business based in Lisburn. We started roasting coffee in 1913 and now with years of selecting, blending, and roasting coffee have built a team of sales representatives, coffee administrations, coffee engineers, factory operatives, and a barista trainer. We are looking for someone to join our coffee team to support with the office administration.
The Role Responsibilities:
- Placing orders for customers that come in through phone calls, emails, or our website
- Conducting daily telesales calls to our customers
- Dealing with customer queries
- Liaising with our wider coffee team to ensure our customers are getting the best service (Coffee Delivery Drivers, Barista Trainer, and Coffee Sales Reps)
- Any other administration duties that the role may require
Required Skills:
- Knowledge of Microsoft 365, particularly Outlook
- A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers
- Excellent attention to detail, work accuracy/numeracy, and quality oriented
- Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business
- Motivated and dynamic self-starter
- Strong planning and organisational skills with the ability to work under pressure to tight deadlines
Benefits:
- Company pension
- Life insurance
- On-site parking
- Great work/life balance
- Company discount on lots of products (including our coffee!)
- On-the-job training
- Free fruit/snacks/tea/coffee in the Company's canteen
- 9 hole putting green to enjoy at lunch
Johnson Brothers are an equal opportunity employer. We do not discriminate on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or any other individual differences. We are committed to ensuring that no applicant is disadvantaged by conditions or requirements. We are proud to say that all employment is decided based on merit.
Office Administrator (Coffee Department) employer: Johnson Brothers NI
Contact Detail:
Johnson Brothers NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator (Coffee Department)
✨Tip Number 1
Familiarise yourself with the coffee industry and Johnson Brothers specifically. Understanding their history, values, and product offerings will help you connect better during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft 365 skills, especially Outlook. Being proficient in these tools is crucial for the Office Administrator role, so consider taking a quick online course or tutorial to enhance your knowledge.
✨Tip Number 3
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you for handling customer queries effectively and demonstrate your ability to build rapport, which is key for this position.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks under pressure in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is essential for the Office Administrator position.
We think you need these skills to ace Office Administrator (Coffee Department)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Office Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in office administration and customer service. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your knowledge of Microsoft 365 and your customer-focused attitude. Provide examples of how you've successfully managed similar tasks in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Office Administrator role.
How to prepare for a job interview at Johnson Brothers NI
✨Know Your Coffee
Familiarise yourself with the coffee industry and Johnson Brothers' history. Being able to discuss their products and values will show your genuine interest in the role and the company.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully handled customer queries or built rapport in previous roles. This will highlight your commitment to customer service, which is crucial for the Office Administrator position.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially under pressure. Providing specific examples of how you've met tight deadlines will demonstrate your ability to thrive in a busy environment.
✨Highlight Your Tech Savviness
Since knowledge of Microsoft 365 is essential, be prepared to talk about your experience with Outlook and other relevant tools. You might even mention any specific features you find particularly useful in managing communications and tasks.
