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For Companies At a Glance
- Tasks: Provide top-notch customer service and assist patients with appointments and inquiries.
- Company: Join the renowned Johns Hopkins Community Physicians team in a supportive environment.
- Benefits: Enjoy health insurance, retirement plans, paid time off, and tuition assistance.
- Why this job: Make a difference in healthcare while gaining valuable experience in a dynamic role.
- Qualifications: High School Diploma required; healthcare or customer service experience preferred.
- Other info: Full-time hours with opportunities for growth in an inclusive workplace.
At Johns Hopkins Community Physicians (JHCP), we bring Johns Hopkins Medicine to our communities. With more than 40 locations throughout Maryland, Virginia, and Washington DC, we have opportunities for you to join our amazing team of healthcare professionals, right in your neighborhood. You don’t have to travel far to find your next great opportunity!Make it happen at Hopkins.
What awaits you:
- Great schedule! Full-time, 40 hours per week. Monday-Friday, 8am-5pm in Washington, D.C. (1400 I Street, NW).
- This office is located on a Metro stop!
- Medical, Dental, Vision Insurance.
- Retirement Savings Plan w/employer contribution
- Paid Time off & Paid holidays
- Employee and Dependent Tuition assistancebenefits
- Refer a friend to Johns Hopkins, opportunity to earn $$$
- Health & Wellness programs and more!
As a Medical Office Assistant for Johns Hopkins Community Physicians, you’ll:
- Provide excellent customer service to our patients at JHCP from the moment they walk in the door.
- Receive incoming and make outbound telephone calls to schedule appointments, process patient medication refills, process referrals, and take messages for the providers.
- Check patients in and out, collect copays, and respond to patient messages.
- Verify insurance and collect demographics.
- Contribute to patient quality metrics.
What You’ll Need to be Successful:
- High School Diploma or GED required.
- 2+ years experience in healthcare or customer service preferred.
- EPIC experience is very helpful!
- Ability to successfully pass all required training to obtain security access to perform role. Includes, but not limited to: Electronic medical record training, Insurance training-foundations, government and commercial.
About us:
Salary Range: Minimum17.11/hour – Maximum 28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
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Medical Office Assistant - I Street, D.C. (658520) employer: Johns Hopkins Medicine
Contact Detail:
Johns Hopkins Medicine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Office Assistant - I Street, D.C. (658520)
✨Tip Number 1
Get to know the company! Research Johns Hopkins Community Physicians and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Medical Office Assistant, you'll be interacting with patients all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can provide that excellent service they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Johns Hopkins. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Medical Office Assistant - I Street, D.C. (658520)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Office Assistant role. Highlight your relevant experience in healthcare or customer service, and don’t forget to mention any EPIC experience you have!
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, be sure to include examples of how you've gone above and beyond for customers in your previous jobs. We love to see that passion for helping others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications without having to decipher complicated phrases!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Johns Hopkins Medicine
✨Know Your Role
Familiarise yourself with the responsibilities of a Medical Office Assistant. Understand the importance of customer service in a healthcare setting, and be ready to discuss how your previous experience aligns with these duties.
✨Brush Up on EPIC
If you have experience with EPIC, make sure to highlight it during your interview. If not, do a bit of research on it beforehand. Knowing the basics can show your willingness to learn and adapt quickly.
✨Practice Common Scenarios
Prepare for situational questions that may arise during the interview. Think about how you would handle patient inquiries, appointment scheduling, or dealing with difficult situations. This will demonstrate your problem-solving skills.
✨Show Enthusiasm for Patient Care
Express your passion for providing excellent patient care. Share examples from your past roles where you went above and beyond for patients. This will resonate well with the interviewers at Johns Hopkins Community Physicians.