At a Glance
- Tasks: Supervise office staff and ensure a positive, patient-focused experience every day.
- Company: Join the renowned Johns Hopkins Health System, committed to inclusive healthcare.
- Benefits: Competitive pay, supportive environment, and opportunities for professional growth.
- Other info: Embrace diversity and contribute to equitable healthcare delivery.
- Why this job: Lead a dynamic team and make a real difference in patient care.
- Qualifications: High School diploma and 3 years of medical office experience required.
The predicted salary is between 20.93 - 20.93 £ per hour.
POSITION SUMMARY Responsible for supervision of office personnel and oversight of day to day departmental operations to ensure a positive, patient centric experience. This includes the consistent implementation and adherence to organizational policies and procedures as well as oversight of human resource management such as: payroll, time and attendance, coaching and mentoring of the team’s performance.
KEY ACCOUNTABILITIES
- Supervises daily office operations to ensure all services are provided in a professional manner to meet the patient’s, customer’s, and provider’s needs.
- Builds a collaborative, engaged team for an efficient, patient centric experience.
- Utilizes Language of Caring in all interactions.
- Orients, coaches, mentors and evaluates all office personnel within assigned area to ensure competency to meet hospital’s high standards.
- Provides input into the annual budget and operates within the boundaries of an established budget.
- Monitors timely reconciliation and release of clinic charges and accurate point of service collection procedures to support revenue cycle metrics.
- Ensures process for same day authorizations is consistent with processes in financial clearance.
- Actively participates in process improvement initiatives to enhance quality outcomes.
- Ensures location specific metric collection and goal attainment.
- Oversees patient appointment processes and ensures patient access goals are attained.
QUALIFICATIONS
- A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
- 3 years medical office experience with knowledge of third party payer requirements and authorization experience.
- Ability to communicate effectively, both verbally and in writing, with strong interpersonal and team building skills; familiarity with medical terminology.
- Ability to prioritize and make sound decisions.
- Ability to supervise a team of Patient Service Rep employees.
- Knowledge of computer systems and electronic medical records.
Salary Range: Minimum 20.93/hour - Maximum 33.48/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. The Hospital reserves the right to modify employee schedules as needed. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
PATIENT SERVICE REP SUPERVISOR employer: Johns Hopkins All Children's Hospital
Johns Hopkins All Children's Hospital is an outstanding employer, offering a supportive work culture that prioritises exceptional patient care and teamwork. Employees benefit from comprehensive training and growth opportunities in a state-of-the-art facility located in sunny Florida, making it an ideal place for those passionate about paediatric critical care to thrive both personally and professionally.
Contact Details:
Johns Hopkins All Children's Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land PATIENT SERVICE REP SUPERVISOR
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Johns Hopkins All Children's Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Johns Hopkins All Children's Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Johns Hopkins All Children's Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace PATIENT SERVICE REP SUPERVISOR
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Johns Hopkins All Children's Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Johns Hopkins All Children's Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Johns Hopkins All Children's Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Johns Hopkins All Children's Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Johns Hopkins All Children's Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Johns Hopkins All Children's Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
