At a Glance
- Tasks: Support patient care by scheduling, registering, and enhancing the customer experience.
- Company: Join the renowned Johns Hopkins Health System with a commitment to excellence.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Diverse workplace with equal opportunity for all applicants.
- Why this job: Make a difference in patients' lives while gaining valuable healthcare experience.
- Qualifications: High school diploma and customer service or medical office experience required.
The predicted salary is between 35400 - 56900 € per year.
Position Summary
The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.
Key Accountabilities
- Greets patients, answers telephone calls, and has interactions with patients to enhance the customer experience.
- Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy.
- Schedules and pre-registers patients following established policies and procedures to ensure accuracy.
- Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery.
- Accurately checks-in patients following established processes while maximising efficacy to facilitate seamless throughput to the next step of a patient's visit.
- Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care.
- Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes.
- Follows organizational policies and procedures that support job responsibilities to work across multiple departments.
Qualifications
- A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
- 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front facing customer service role.
- Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance.
- Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely.
Salary Range: Minimum 17.11/hour - Maximum 27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
PATIENT SERVICE REP (PRN) employer: Johns Hopkins All Children's Hospital
At Johns Hopkins Health System, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee growth and development. As a Patient Service Representative, you will play a vital role in enhancing patient experiences while benefiting from competitive compensation, comprehensive training, and opportunities for advancement within one of the leading healthcare institutions in the country.
Contact Detail:
Johns Hopkins All Children's Hospital Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land PATIENT SERVICE REP (PRN)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JHACH. Understanding their values and how they interact with patients can help you tailor your responses and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role involves a lot of interaction with patients, think of examples from your past experiences where you’ve gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your organisational skills. You might be asked how you manage multiple tasks like scheduling and checking in patients. Have a strategy in mind that shows you can keep everything running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace PATIENT SERVICE REP (PRN)
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, highlight any experience you have in customer service roles. We want to see how you've interacted with patients or customers in the past, so share specific examples that demonstrate your ability to enhance the customer experience.
Be Clear and Concise:When writing your application, make sure to communicate clearly and concisely. We appreciate straightforward language that gets to the point, especially since this role involves a lot of communication with patients and staff.
Tailor Your Application:Take the time to tailor your application to the job description. We’re looking for candidates who understand the key accountabilities of the Patient Service Rep role, so make sure to align your skills and experiences with what we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Johns Hopkins All Children's Hospital
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Patient Service Representative. Familiarise yourself with tasks like scheduling, patient check-ins, and financial clearances. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role involves a lot of interaction with patients, practice how you would greet them and handle their queries. Think about scenarios where you might need to resolve issues or provide information. Demonstrating your ability to enhance the customer experience will set you apart.
✨Familiarise Yourself with Healthcare Procedures
Brush up on healthcare business office procedures, especially around registration and scheduling. Knowing the basics will not only help you answer technical questions but also show that you’re prepared to hit the ground running in a fast-paced environment.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready for your interviewers. Ask about the team culture, how they support new hires, or what a typical day looks like for a Patient Service Representative. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
