At a Glance
- Tasks: Support patients and enhance their experience in a dynamic healthcare environment.
- Company: Join the renowned Johns Hopkins Health System, committed to inclusive and equitable healthcare.
- Benefits: Competitive pay, no weekends or holidays, and a supportive work culture.
- Other info: Great opportunity for growth in a welcoming and diverse workplace.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 35400 - 56900 £ per year.
Position Summary
The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear and support daily operations.
Hours: 8:00am–5:00pm, Monday–Friday. No holidays, no weekends.
Key Accountabilities
- Greets patients, answers telephone calls, and interacts with patients to enhance the customer experience.
- Pulls, controls and files patient charts to facilitate the availability of timely medical information and protect patient privacy.
- Schedules and pre-registers patients following established policies and procedures to ensure accuracy.
- Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery.
- Accurately checks in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patient’s visit.
- Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care.
- Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes.
- Follows organizational policies and procedures that support job responsibilities to work across multiple departments.
Qualifications
- Minimum of a high school diploma, GED, Certificate of Completion or equivalent achievement.
- 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting, and/or 1 year of customer service experience in a call center, receptionist, cashier, or similar front-facing role.
- Knowledge of healthcare business office procedures including registration, scheduling, medical record management, and insurance.
- Skilled in greeting patients and answering telephones in a pleasant and helpful manner, with clear and concise communication.
Salary Range: Minimum $17.11/hour – Maximum $27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
We are committed to creating a welcoming and inclusive environment where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Office Representative (OBGYN) employer: Johns Hopkins All Children's Hospital
At Johns Hopkins All Children's Hospital, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. As an Office Representative, you will enjoy a structured schedule with no weekends or holidays, allowing for a healthy work-life balance while contributing to our mission of delivering exceptional healthcare to the community. With opportunities for career advancement and a commitment to equitable practices, we are dedicated to ensuring that every team member feels valued and empowered in their role.
Contact Details:
Johns Hopkins All Children's Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Office Representative (OBGYN)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JHACH. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in medical office settings and customer service, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you’re dressed professionally for your interview. It shows respect for the role and the organisation, and it’ll help you feel more confident as you walk in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Office Representative (OBGYN)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Office Representative role. Highlight your relevant experience in medical office settings or customer service, and show us how you can enhance the patient experience.
Showcase Your Communication Skills:Since this role involves interacting with patients and staff, it's crucial to demonstrate your clear and pleasant communication style. Use examples from your past experiences where you effectively communicated with customers or colleagues.
Highlight Your Organisational Skills:This position requires managing patient charts and scheduling appointments. Share specific instances where you've successfully handled multiple tasks or maintained organisation in a busy environment to show us you're up for the challenge.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Johns Hopkins All Children's Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office Representative position. Familiarise yourself with the key responsibilities like scheduling, patient interaction, and financial clearance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your People Skills
Since this role involves a lot of patient interaction, practice how you greet and communicate with people. You might want to role-play common scenarios, like answering phone calls or checking in patients. This will help you convey a pleasant and helpful manner during the interview.
✨Brush Up on Healthcare Knowledge
Having a solid understanding of healthcare business office procedures is crucial. Review topics like registration, scheduling, and insurance processes. Being able to discuss these areas will demonstrate your readiness for the job and your ability to support daily operations effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how they ensure a welcoming environment for patients. This shows that you’re not just interested in the job, but also in how you can contribute to their mission.
