Medical Interpreter II

Under the direction of the Operations Supervisor, the Medical Interpreter II serves as a medical interpreter for Limited English Proficiency (LEP) patients, family members and health care providers in the consecutive and simultaneous modes. This role relays medical information between speakers of two different languages in compliance with all hospital policies and procedures, particularly relating to patient confidentiality, informed consent, and the Code of Ethics. Incumbent is responsible for recording all interactions and maintaining appropriate documentation while maximizing customer satisfaction. This position also supports the operations of the department, completes special projects, leads activities to improve processes and efficiencies, administers on-the-job training and mentors junior staff.

Competencies

• Education: A.A. degree required, preferably in an area related to science or Human or Health Services. Equivalent work experience can be substituted at a 2:1 level.
• Knowledge: Requires demonstrated proficiency (both oral and written) in English and the target language(s) at a level that ensures accurate and understandable interpretation. Ability to interpret accurately using consecutive and simultaneous mode. Advanced knowledge of cultural standards and customs of the international region from which LEP community patients originate. Knowledge of medical terminology and anatomy. Knowledge of HIPAA. Demonstrated commitment to patient safety and excellent customer service practices.
• Required Skills / Abilities / Competencies: High level of interpersonal and organizational skills is required to interact and interpret for LEP patients in delicate and sometimes high-pressure and stressful situations. Ability to handle multiple tasks in a fast-paced environment. Advanced time management skills. Ability to make a judgment to resolve issues proactively.

Machines, Tools, Equipment: Utilize computer systems and other hospital software as needed. Familiarity with video conferencing and telephonic interpreting equipment preferred.

Home Office Requirements: High-speed broadband internet access and adequate power source. Secure and private work area conducive to effectively work with no interruptions, and within HIPAA regulations. Maintains equipment in good working condition, and reports problems immediately to supervisor.

Dimensions: Budget Responsibility: None. Ability to take direction and follow institutional guidelines and procedures. Ability to work as a committed team member in a culturally diverse environment by contributing in a positive, enthusiastic, engaged and collaborative manner. Work involves flexibility in terms of hours and the need to adjust to a fast-paced, clinical and office environment with frequently changing priorities. Ability to precisely and accurately interpret critical medical information in all modalities (i.e. phone, video, in person, etc.) from English to the patient's native language and from the native language to English. Occasionally may translate foreign language materials such as discharge instructions, short articles, correspondence and/or patient education materials (requiring successful qualification). Position requires collaboration with members of the health care team on multiple units in order to prioritize workload.

Certification, Etc. (to be obtained by the 2nd year of employment): Successful completion of a Medical Interpreter Skills (or Cyracom) language competency assessment approved by Johns Hopkins Language Services department. Medical Terminology training completion. National Code of Ethics for Interpreters in Healthcare training completion. National Certification of Healthcare Interpreters (CCHI) (IMIA) preferred. Cultural Competence training completion (e.g. Bridging the Gap) preferred.

Work Experience: Three years of professional interpretation experience required. Experience in a health care setting.

EEO Statement: We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.