At a Glance
- Tasks: Support patient care by scheduling, registering, and enhancing the customer experience.
- Company: Join the renowned Johns Hopkins Health System with a commitment to excellence.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Diverse workplace with equal opportunity for all applicants.
- Why this job: Make a difference in patients' lives while gaining valuable healthcare experience.
- Qualifications: High school diploma and customer service or medical office experience required.
The predicted salary is between 35400 - 56900 £ per year.
Position Summary
The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.
Key Accountabilities
- Greets patients, answers telephone calls, and has interactions with patients to enhance the customer experience.
- Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy.
- Schedules and pre-registers patients following established policies and procedures to ensure accuracy.
- Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery.
- Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patient's visit.
- Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care.
- Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes.
- Follows organizational policies and procedures that support job responsibilities to work across multiple departments.
Qualifications
- A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
- 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front facing customer service role.
- Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance.
- Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely.
Salary Range: Minimum 17.11/hour - Maximum 27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
PATIENT SERVICE REP (PRN) in Essex employer: Johns Hopkins All Children's Hospital
At Johns Hopkins All Children's Hospital, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee growth and development. As a Patient Service Representative, you will play a vital role in enhancing the patient experience while benefiting from competitive compensation, comprehensive training, and opportunities for advancement within our esteemed healthcare system located in a vibrant community. Join us to make a meaningful impact in the lives of families while enjoying a culture that values teamwork and excellence.
Contact Details:
Johns Hopkins All Children's Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land PATIENT SERVICE REP (PRN) in Essex
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JHACH. Understanding their values and how they interact with patients can give you a leg up in showing that you're a great fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in medical office settings and customer service roles more confidently.
✨Tip Number 3
Show off your people skills! During the interview, highlight your ability to greet patients warmly and handle calls effectively. Share specific examples of how you've enhanced customer experiences in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace PATIENT SERVICE REP (PRN) in Essex
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've interacted with patients or customers in the past, so share specific examples that showcase your ability to enhance the customer experience.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your qualifications shine through without any fluff.
Tailor Your Application:Take a moment to tailor your application to the Patient Service Rep role. We love when candidates connect their skills and experiences directly to the key accountabilities listed in the job description. It shows us you’re genuinely interested!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Johns Hopkins All Children's Hospital
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Patient Service Representative. Familiarise yourself with tasks like scheduling, patient check-ins, and financial clearances. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with patients and families, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or enhanced someone's experience, as this will demonstrate your suitability for the position.
✨Prepare for Common Questions
Anticipate questions related to healthcare procedures, such as registration and scheduling. Practice your responses to questions like 'How would you handle a difficult patient?' or 'What steps do you take to ensure patient privacy?' This preparation will help you feel more at ease during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
