At a Glance
- Tasks: Coordinate patient referrals and manage transport services for critical care.
- Company: Join a leading health system dedicated to community service and inclusive practices.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and critical thinking.
- Why this job: Make a real difference in patient care while developing essential skills.
- Qualifications: High School diploma or equivalent; EMT, Paramedic, or RN licensure preferred.
The predicted salary is between 37200 - 59800 £ per year.
The Dispatch Specialist role is integral to the daily operations of the Transfer Center and Transport Team. Manages patient referral calls from outside hospitals with the intent of facilitating consults or admission, and follows through to completion. Responsible for the dispatch, real‑time tracking and monitoring of LifeLine teams.
Key Accountabilities
- Coordinates in‑patient and referral calls from outside facilities for potential hospital admission or consult.
- Manages trauma, ECMO and CVOR activations resulting in staff and facility preparation.
- Dispatches and tracks LifeLine ground transport services through Zoll software; following and charting throughout transport.
- Ability to operate UHF, VHF, Aviation and Push To Talk radio systems.
- Dispatches and tracks air transport services through tracking software and effective use of radio communications; following and charting throughout transport.
- Documents referral calls in Teletracking program in order to provide information regarding care coordination.
- Assists in facilitating both national and international fixed wing flights.
- Ensures that the Post Accident Incident Plan (PAIP) is initiated and adhered to for both ground and air transports when applicable.
- Maintains professional growth and education including all required competencies and mandated in‑services.
- Provides fire suppression support for flights as needed.
- Participates in public relations events, including but not limited to 10th floor tours, helipad tours and speaking.
About The Program
Supports the daily operations of the transfer center and transport team through assistance with preparation, communication, and follow up. Adheres to all hospital and departmental safety regulations, disaster plans, infection control policies, fire safety regulations, and biohazard material disposal policies.
Qualifications
- A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
- Current Licensure as EMT, Paramedic or RN with three years’ experience in a clinical setting OR a minimum of two years EMS or law enforcement dispatch experience.
- Ability to utilize critical thinking in determining best options for referrals and transport.
Salary Range
Minimum $17.97/hour – Maximum $28.74/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug‑free workplace employers.
Dispatcher (Rotating Shift/24hrs per week) employer: Johns Hopkins All Children's Hospital
Johns Hopkins Health System is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for Dispatch Specialists to thrive. With a commitment to professional growth, employees benefit from ongoing education and training opportunities while contributing to meaningful healthcare delivery in a dynamic environment. Located in a vibrant community, the organisation fosters teamwork and values diversity, ensuring that every team member feels valued and empowered in their role.
Contact Details:
Johns Hopkins All Children's Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dispatcher (Rotating Shift/24hrs per week)
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and dispatch fields. Attend events, join online forums, or even connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common questions your way, especially those related to dispatch scenarios. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Zoll software and radio communication systems. Mentioning your proficiency in these tools during interviews can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from motivated candidates. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Dispatcher (Rotating Shift/24hrs per week)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Dispatcher role. Highlight your relevant experience in dispatching, patient care, or any related fields. We want to see how your skills align with our needs!
Showcase Your Communication Skills:Since this role involves a lot of coordination and communication, emphasise your ability to communicate effectively. Share examples of how you've successfully managed calls or worked in high-pressure situations.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate applications that are easy to read and get straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Johns Hopkins All Children's Hospital
✨Know Your Dispatch Systems
Familiarise yourself with the Zoll software and radio communication systems mentioned in the job description. Being able to discuss your experience or knowledge of these tools will show that you're prepared and understand the technical aspects of the role.
✨Demonstrate Critical Thinking
Prepare examples from your past experiences where you had to make quick decisions under pressure. This role requires critical thinking, so be ready to explain how you assess situations and determine the best course of action for patient referrals and transport.
✨Understand the Role's Impact
Research the importance of the Dispatch Specialist role within the Transfer Center and Transport Team. Be ready to articulate how your contributions can enhance patient care and operational efficiency, showing that you grasp the bigger picture.
✨Showcase Your Communication Skills
Since this position involves a lot of coordination and communication, practice articulating your thoughts clearly. You might even want to prepare a brief pitch about your background and why you're a great fit for the team, as effective communication is key in this role.
