Ambulatory Operations Manager

Make it happen at Hopkins. Johns Hopkins All Children's Hospital is a premiere clinical and academic health system, providing expert pediatric care for infants, children and teens with some of the most challenging medical problems. Ranked in multiple specialties by U.S. News & World Report, we provide access to innovative treatments and therapies. With more than half of the 259 beds in our teaching hospital devoted to intensive care level services, we are the regional pediatric referral center for Florida's west coast.

What Awaits You

• Career growth and development
• Employee and Dependent Tuition assistance
• Diverse and collaborative working environment
• Health and Wellness Programs
• Affordable and comprehensive benefits package

The Ambulatory Operations Manager is accountable to oversee daily operations of their assigned area and any associated support services. Assures the department implements the strategies, policies, work plans and actions necessary to achieve improved and sustained patient experience and patient outcome metrics. Responsible for the direction and coordination of several business office operations. Manages designated operational personnel and coordinates customer service activities located across multiple sites. Provides regular support for staff, physicians, and Institute leadership with a goal to optimize customer service and patient experience. Assists the Institute Leadership, Regional Director and Sr. Director of Ambulatory to ensure efficient front-office operations, establish goals and enhance financial performance.

Qualifications

• Bachelor’s degree in health care related field is required.
• 5 years administrative or operations experience in an outpatient care setting.
• 3 years supervisory experience with the ability to manage multiple locations through subordinate supervisors.
• Proficiency with computer skills.
• Ability to interact professionally with all different levels of leadership in the organization, as well as with patients and families.

Salary Range: Minimum 40.78/hour - Maximum 65.24/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.