At a Glance
- Tasks: Support families and enhance patient experiences in a dynamic healthcare environment.
- Company: Join the welcoming team at Johns Hopkins Health System.
- Benefits: Competitive pay, inclusive culture, and opportunities for growth.
- Other info: Flexible scheduling and a commitment to diversity and inclusion.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 17.11 - 17.11 £ per hour.
Position Summary
The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.
Key Accountabilities
- Greets patients, answers telephone calls, and has interactions with patients to enhance the customer experience.
- Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy.
- Schedules and pre-registers patients following established policies and procedures to ensure accuracy.
- Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery.
- Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patient's visit.
- Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care.
- Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes.
- Follows organizational policies and procedures that support job responsibilities to work across multiple departments.
Qualifications
- A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
- 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front facing customer service role.
- Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance.
- Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely.
Salary Range: Minimum 17.11/hour - Maximum 27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
PATIENT SERVICE REP PRN (Sarasota) employer: Johns Hopkins All Children's Hospital
At Johns Hopkins All Children's Hospital in Sarasota, we pride ourselves on fostering a supportive and inclusive work environment that values diversity and promotes employee growth. As a Patient Service Representative, you will play a vital role in enhancing the patient experience while benefiting from competitive compensation, comprehensive training, and opportunities for career advancement within a renowned healthcare system dedicated to serving the community.
Contact Details:
Johns Hopkins All Children's Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land PATIENT SERVICE REP PRN (Sarasota)
✨Get In Touch with Local Health Services
Start by reaching out to local hospitals, clinics, and care homes directly. They often have temporary nursing roles that may not be advertised online. Don’t hesitate to pop by for a quick chat or to ask about current openings!
✨Join Nursing Community Groups
Look for local nursing community groups or online forums where temp roles are frequently shared. Whether it’s Facebook groups or platforms like Nursing Times, these can be great places to connect with fellow nurses and discover temp roles through word of mouth.
✨Reach Out to Recruitment Agencies
Get in touch with recruitment agencies specialising in nursing. They often have a list of temporary positions that need filling quickly, and many health services prefer to hire through agencies for short-term roles. Make sure your availability is clear!
✨Showcase Your Flexibility
In the nursing field, flexibility is key, especially for temporary roles. Highlight your willingness to work different shifts and locations when applying through our website. This will make you more attractive to employers looking for quick cover!
We think you need these skills to ace PATIENT SERVICE REP PRN (Sarasota)
Some tips for your application 🫡
Highlight Your Skills in Patient Care:When applying for a temporary nursing role, make sure to spotlight your specific skills in patient care. This includes any training or certifications you've received, such as Basic Life Support (BLS) or specific nursing specialisations. We want to see how you've applied these skills in real-world situations, so share relevant experiences in your CV.
Reflect Your Adaptability:Temporary roles often require you to hit the ground running, so it’s essential to convey your adaptability. In your cover letter, mention examples of how you’ve quickly adjusted to new environments or challenges in patient care settings. This shows that you're ready to step in and provide support from day one!
Emphasise Availability and Flexibility:For temporary positions, your availability is key! Make sure to state your flexible working hours in your CV and cover letter so Johns Hopkins All Children's Hospital knows when you're ready to jump in. This helps them see that you’re committed and prepared to meet their immediate needs.
Personalise Your Application for Johns Hopkins All Children's Hospital:Finally, take the time to tailor your application for Johns Hopkins All Children's Hospital specifically. Research their values and any recent initiatives they may have. Mention these in your cover letter to show that you’ve done your homework and are genuinely interested in working with them in patient care.
How to prepare for a job interview at Johns Hopkins All Children's Hospital
✨Show Your Passion for Patient Care
As a temporary nursing role, it’s crucial to demonstrate your genuine passion for patient care. Talk to the interviewer about experiences where you went above and beyond for patients and how you handle emotional situations – this shows your soft skills are as strong as your technical knowledge.
✨Be Ready for Clinical Scenarios
Expect to face some clinical scenario questions during your interview. You might be asked how you would handle specific patient situations or emergencies. Brush up on your clinical skills and think through a few scenarios so you can talk through your thought process confidently.
✨Highlight Your Adaptability
Temporary roles often mean you're filling in where needed, so emphasise your adaptability during the interview. Share examples of times you’ve quickly adjusted to new teams or practices, which shows you can hit the ground running at Johns Hopkins All Children's Hospital.
✨Emphasise Teamwork and Communication
In nursing, being a great team player is essential. Don't just talk about your individual achievements; share instances where you effectively collaborated with other healthcare professionals. This will show how you’ll fit into the team at Johns Hopkins All Children's Hospital and contribute positively to patient care.
