At a Glance
- Tasks: Lead a team to enhance user experience on Wiley Online Library and drive operational efficiency.
- Company: Join Wiley, a leader in scientific breakthroughs and innovative learning.
- Benefits: Enjoy competitive pay, comprehensive benefits, and meeting-free Friday afternoons.
- Other info: Dynamic work environment with opportunities for professional growth and community engagement.
- Why this job: Shape the future of science and learning while developing your leadership skills.
- Qualifications: Experience in web production and team management; strong communication skills required.
Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning.
About the Role: The Senior Manager, Platform Operations oversees a team of Page Builder specialists who configure Wiley Online Library microsites (hubs) and product-level content, and who are focused on creating consistent, reliable, and positive user experience for WOL customers and ensure that output and operations align with Research Publishing strategy and objectives.
As the effective business owner of Page Builder for Research Publishing, this leader monitors use of the tool to identify and champion application enhancements that will increase operational efficiency. On a broader scale, they ensure that Research Publishing's portfolio needs are understood, and that the most appropriate and scalable solutions are provided.
The Senior Manager, Platform Operations partners closely with other leads in the Publishing Operations organization, reporting directly to the Senior Director, Publishing Operations and working towards a shared vision and achievable objectives for Wiley Online Library.
- Lead a team of Web Producers; ensure they are coached, trained and provided with development opportunities in their roles.
- Monitor team performance.
- Define and enable robust business processes for on/off-boarding new products and microsites to Wiley Online Library; lead wide-scale Page Builder configuration efforts.
- Coordinate UAT and/or regression testing for Page Builder feature enhancements and bug fixes.
- Advocate with WOL Product team for platform development to enhance and support Web Producers daily output; manage and support workload of team by aligning with other areas of the business on major projects to ensure appropriate expectations of timelines and output.
- Report to leadership on agreed performance metrics and team achievements.
Required Qualifications: The appropriate candidate will have web production experience along with experience in managing individual contributors. They will be comfortable presenting to and working with clients or customers and adept at managing projects for internal/external clients. They will also have knowledge of and interest in emerging web technologies, excellent written and verbal communication skills with the ability to solve complex problems and take a new perspective on existing solutions. A Bachelor's degree and/or other advanced degrees are required.
We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters.
We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.
Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programming we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.
Full time
Senior Operations Officer in Oxford employer: John Wiley & Sons
Wiley is an exceptional employer that champions innovation and professional growth, particularly for the Senior Operations Officer role. With a strong commitment to employee well-being, we offer unique benefits such as meeting-free Friday afternoons for focused work and development opportunities, alongside a comprehensive benefits package. Our inclusive work culture fosters collaboration and encourages curiosity, making it an ideal environment for those looking to make a meaningful impact in science and learning.
