Overview
In this role, you will coordinate and optimize the flow of work across the Delivery function to ensure timely completion of campaigns and projects. You’ll align workloads with capacity, mitigate delivery risks, and maintain clear project visibility for cross-functional partners. The role supports operational excellence in advertising, partnerships, events, and science content, contributing to Wiley’s mission of transforming knowledge into impact. You’ll work closely with delivery teams and external suppliers, delivering reliable campaign execution at scale.
Pay / Benefits
- meeting-free Friday afternoons
- professional development and internal mobility
- competitive and transparent pay
- comprehensive benefits package
Responsibilities
- Manage intake, prioritisation, scheduling, and allocation of work across multiple campaign and project types
- Monitor team capacity and workload to ensure resources are efficiently used and deadlines are met
- Maintain visibility of timelines, dependencies, risks, and delivery status across the portfolio
- Identify bottlenecks and delivery challenges, escalating issues as needed
- Track campaign performance against KPIs and assist with contingency planning
- Develop and improve traffic management processes, reporting, forecasting, and resource planning
- Collaborate with cross-functional stakeholders to ensure smooth project execution and operational excellence
- Provide leadership with insights into capacity, priorities, and delivery risks
Key requirements
- Experience in a Traffic Manager, Resource Manager, Project Coordinator, or Workflow Management role
- Proven ability to manage workloads, resources, and competing priorities across multiple projects
- Strong organisational, planning, and prioritisation skills with attention to detail
- Experience monitoring project progress, identifying risks, and driving issues to resolution
- Excellent communication and stakeholder management skills, with confidence engaging senior leaders
- Experience using project, traffic, or resource-management platforms such as Asana, Workfront, Monday.com, or similar tools
- Excellent communication
- Stakeholder management
- Attention to detail
- Asana
- Workfront
- Monday.com
Delivery Operations Manager employer: John Wiley & Sons
At Wiley, we are dedicated to fostering a culture of innovation and collaboration, where your contributions directly impact the future of science and learning. As a Senior Director in Business Operations, you will lead a dynamic team, benefiting from our commitment to professional development and a supportive work environment that prioritises employee well-being. With unique perks like meeting-free Friday afternoons and a comprehensive benefits package, Wiley is an exceptional employer for those seeking meaningful and rewarding careers.
