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For Companies At a Glance
- Tasks: Support the sales team with order processing, customer service, and reporting.
- Company: Dynamic company focused on institutional sales across APAC.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Join a vibrant team and make a real impact in sales operations.
- Qualifications: Detail-oriented, strong communication skills, and familiarity with CRM systems.
- Other info: Fast-paced environment with opportunities to learn and collaborate.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a detail-oriented and proactive Sales Coordinator to support our Institutional Sales team across APAC. In this role, you will work closely with Account Managers to ensure seamless sales operations, accurate order processing, and excellent customer service. You will handle accounts mainly in Southeast Asia and HK, playing an essential role in enabling sales success and maintaining strong customer relationships.
How you will make an impact
- Sales Operations & Pricing Support
- Assist Account Managers in preparing and submitting new and renewal pricing, quotations, and proposals.
- Ensure timely delivery of accurate quotations, especially during peak business seasons.
- Order & Contract Management
- Process electronic journal orders (new and renewal) accurately in the CRM system.
- Manage the contracting process using the Contract Lifecycle Management (CLM) system, coordinating closely with the Contracts team.
- Ensure compliance, accuracy, and timely processing, particularly from November to April.
- Reporting & Customer Insights
- Prepare customer usage reports and analytics upon request.
- Maintain and provide accurate data to support informed customer conversations.
- Administrative & System Support
- Provide broad administrative support to the Institutional Sales team.
- Develop strong competency in systems and tools required for sales support functions.
- Be a key contact for information and reporting needs.
- Customer & Agent Support
- Respond to ad-hoc inquiries from Account Managers, customers, and agents regarding systems, invoicing, workflows, or licensing.
- Attend customer or agent meetings as needed to provide supporting information.
- Collaborate closely with Sales Support to resolve customer access issues and ensure timely follow-up.
- Build trust and maintain strong professional relationships with internal and external stakeholders.
- Business Knowledge & Cross-team Collaboration
- Continue building knowledge of our Institutional Sales business models.
- Gain familiarity with other product areas such as Print, Rights & Licensing, Editorial, etc.
- Help reduce customer confusion and prevent channel conflict through informed internal coordination.
- CRM Management
- Help Account Managers to maintain accurate account and opportunity information within CRM.
- Ensure all records are up to date and efficiently organized for compliance and reporting.
- Marketing Support
- Coordinate with Marketing to deliver relevant collateral to customers when requested by Account Managers.
- Other Responsibilities
- Participate in Sales Admin and broader organizational meetings.
- Support additional initiatives and projects as assigned.
What We’re Looking For
- Strong attention to detail and accuracy
- Excellent communication and coordination skills
- Ability to manage multiple tasks in a fast-paced environment
- Customer-centric mindset with proactive follow-through
- Familiarity with CRM systems and sales processes is a plus
- Flexibility and willingness to support peak season needs
Sales Coordinator in Penarth employer: JOHN WILEY & SONS SINGAPORE PTE. LTD.
Contact Detail:
JOHN WILEY & SONS SINGAPORE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator in Penarth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their products and how you can contribute, especially in sales operations and customer support.
✨Tip Number 3
Follow up after interviews with a thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your fit for the Sales Coordinator role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see what you bring to the table!
We think you need these skills to ace Sales Coordinator in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Coordinator role. Highlight your experience with sales operations, customer service, and any CRM systems you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting sales teams and how you can contribute to our success. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work – it shows you care!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at JOHN WILEY & SONS SINGAPORE PTE. LTD.
✨Know Your Sales Processes
Familiarise yourself with common sales processes and CRM systems. Being able to discuss how you’ve supported sales operations in the past will show that you understand the role and can hit the ground running.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail, especially in order processing and reporting. Mention specific instances where your accuracy made a difference in a project or task.
✨Demonstrate Customer-Centric Mindset
Think of scenarios where you went above and beyond for a customer. Be ready to share how you maintained strong relationships and resolved issues, as this is crucial for the Sales Coordinator role.
✨Prepare for Team Collaboration Questions
Expect questions about how you work with others, especially in a fast-paced environment. Have examples ready that illustrate your ability to collaborate effectively with Account Managers and other teams.
