At a Glance
- Tasks: Support daily IT operations and provide technical assistance across our offices.
- Company: Join John West, a global FMCG leader with a collaborative culture.
- Benefits: Competitive salary, flexible work, generous holiday, and health insurance.
- Other info: Great opportunities for learning and career growth in a supportive team.
- Why this job: Kickstart your IT career while making a real impact in a dynamic environment.
- Qualifications: Degree or relevant experience in IT, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
John West is looking for an IT Operations Specialist to support the day-to-day operation of our digital systems and technology services across our offices in the UK, Ireland and Netherlands. This is an excellent opportunity for an early-career IT professional, recent graduate, or someone with relevant placement or internship experience who is looking to develop their career within a global FMCG business. You will work closely with business users and IT teams to provide technical support, manage IT assets, maintain business systems, and help ensure the smooth operation of our technology environment. The role will be based in our Liverpool office and will report to the Digital Manager.
Your Responsibilities
- Provide technical support for local infrastructure, applications, and end users, ensuring timely resolution of incidents and service requests.
- Manage user onboarding and offboarding activities, including account setup, access management, and hardware allocation.
- Administer and support Microsoft 365, Active Directory / Entra ID, telephony systems, printers, and other business applications.
- Manage the full lifecycle of IT assets, including procurement, deployment, tracking, auditing, and disposal.
- Troubleshoot hardware, software, network, and application issues to minimize business disruption and maintain business continuity.
- Support IT projects, system upgrades, testing activities, and continuous improvement initiatives across the site.
- Maintain technical documentation, asset records, and support IT security and compliance requirements.
Why Choose Us?
- Our Values - We believe our values set the culture within the organization and they are so important to us. We are a team of passionate, humble, and respectful individuals driven by a responsible, collaborative, and innovative approach to our work.
- Learn and Grow - This role offers broad exposure across IT support, infrastructure, business applications, asset management, and user services, making it an ideal next step for someone looking to build a long-term career in technology.
- Business Impact - You will play an important role in supporting the technology that enables our teams to operate effectively, helping to ensure business continuity and a positive user experience.
- Collaborative Environment - You’ll work closely with colleagues across multiple functions while partnering with local and global IT teams, providing excellent opportunities to learn from experienced professionals.
- Next Career Chapter - Be part of a global organisation with opportunities to develop your technical expertise and grow your career over time.
About You
- Degree, apprenticeship, placement experience, or equivalent qualification in Information Technology, Computer Science, or a related field.
- Strong interest in IT infrastructure, systems support, and business technology.
- Basic knowledge of Microsoft 365, Active Directory, Windows environments, and networking concepts.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills and a customer-focused mindset.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong attention to detail and willingness to learn new technologies.
- Relevant certifications such as Microsoft Fundamentals, Azure Fundamentals, or CompTIA certifications would be advantageous.
What we can offer you
- A competitive salary (dependent on experience)
- 4 days in the office and up to 1 day at home
- 27 days holiday plus bank holiday (the ability to purchase an additional 3 days annually)
- Discretionary bonus (based on company and personal performance)
- A defined contribution pension scheme (maximum employer contribution of 7%)
- Private Medical Insurance – individual membership paid for by John West
- Life Insurance
- Flexible Benefits – gym discount, cycle to work, holiday buy, wellbeing at home, flex pot into pension etc
- Employee Assistance Programme – which provides support to help you navigate personal or work related challenges
- Annual awards (linked to John West values, company and team events)
John West is committed to providing equality of opportunity. If you require any reasonable adjustments to support your application, please let us know.
Information Technology Operations Specialist in Liverpool employer: John West Foods
At John West, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As an IT Operations Specialist in our Liverpool office, you will benefit from a supportive environment that encourages professional growth through exposure to diverse IT functions and mentorship from experienced colleagues. With competitive salaries, flexible working arrangements, and a comprehensive benefits package, we are dedicated to ensuring our team members feel valued and motivated in their careers.
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We think this is how you could land Information Technology Operations Specialist in Liverpool
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We think you need these skills to ace Information Technology Operations Specialist in Liverpool
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
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Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at John West Foods and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at John West Foods
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
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